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| Business Development Starting and running your own business, creating profit centers, business topics. |
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10-31-2005, 01:48 PM
| THREAD STARTER #1 (permalink) |
| The MINISITE King  Join Date: May 2005 Location: QTHR
Posts: 4,588
        | Wild West Domains I like a lot of other NamePros Members have a WWD reseller site I have been talking with WWD about my concerns and would like some additonal feedback from other WWD Resellers on the following 1/ Service a/ Customer i/ How can be improved ii/ How can the actual Reseller be involved in support more. ????: NamePros.com http://www.namepros.com/business-development/136543-wild-west-domains.html b/ Reseller i/ How can be Improved ii/ Can resellers do some support themselves 2/ Wild West Domains Turnkey sites a/ Look and Feel i/ What can be added to make look more modern b/ Functions i/ What can be added ii/ What needs changing c/ Features i/ What is needed ii/ What needs changing iii/ Should Customer be able to transfer to another WWD site more easily d/ Additions i/ Should other Links/Modules be able to be added ii/ Should Affiliate links be able to be added iii/ Should Ads (Google,Yahoo) be able to be added to the default Parking pages 3/ Feedback from Godaddy/ WWD a/ On Customers Should Customer concerns/Sales/refunds be relayed to Reseller b/ Reseller site Stats What additional / different reports be available for the reseller i/ Email ii/ Phone iii/ Other These and any other issues from RESELLERS and Customers please pm me One big issue I am raising is the issue of transfers between WWD sites and the related issue of non-reuse of Logon names ADDENDUM:- This is not going to support at WWD or Godaddy to be ignored & disregarded This is in response to a phone call from someone very high in Godaddy itself
__________________ Barefoottech Minisites! Often Copied Always Amazing Never Bettered.
Last edited by barefoottech; 11-02-2005 at 06:06 PM.
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11-02-2005, 03:21 AM
| #2 (permalink) |
| NamePros Webmaster     Join Date: Feb 2003
Posts: 12,930
  | I've been a WWD reseller for 2½ years (www.registermate.com). I don't actively promote my WWD site anymore nor recommend the reseller program, but it will stay active so long as I have customers that still use it. My main problem with the program are the stats and reports. How many domains are registered under my reseller account? I have no clue, and no idea how to find out either. How many domains are up for renewal soon? Who knows. The only history available is for the last 61 days.  |
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11-02-2005, 11:09 AM
| THREAD STARTER #3 (permalink) |
| The MINISITE King Join Date: May 2005 Location: QTHR
Posts: 4,588
| Thanks ,RJ This exactly the type of Info I am after. Someone high up in the Godaddy Group has said to me "everyone complains about the WWD sites and setup,but no-one ever gives us feedback". Apparantly it is a characteristic of Americans (Mainly Americans have WWD Sites) not to complain direct to the source of any problem , but to compain everwhere else. Well I gave Godaddy some feedback ,I sent a scathing email & got a 45min phone call in return instantly. That was when this exercise commenced. So anymore WWD resellers or Customers with feedback I need anyone with suggestions,improvements, ideas to post here or PM
__________________ Barefoottech Minisites! Often Copied Always Amazing Never Bettered.
Last edited by barefoottech; 11-02-2005 at 11:51 AM.
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11-02-2005, 11:44 AM
| #4 (permalink) |
| The One and Only  Join Date: Sep 2003
Posts: 905
 | My main concern is why we can't offer the same products as godaddy so we can be compettiive they were offering a lite version of one product on their site for like 3.95 plus the 1.99 made registered names for like $6 we did not have that same product to sell or promote. |
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11-02-2005, 01:43 PM
| #6 (permalink) |
| NamePros Expert   Join Date: Nov 2004 Location: Esse quam videri
Posts: 8,332
     | Also when you not only get a better price at GoDaddy, but folks are more willing to buy domains registered at GoDaddy as there is no need for a new account at some small reseller whose name you'll have to remember come renewal/sale time, AND whose renewal price will be more of a known quantity. Adsense ads on the page would be nearly impossible (Unfortunately) as the ads would inevitably be competitors' ads... Can't filter out enough of them. They could pay resellers for the parking revenue generated from domains registered through the reseller... and maybe offer generic ads that could be placed on your reseller on a pay-per-performance model.... Just my current .02 -Allan
__________________ Something Witty This Way Comes... |
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11-02-2005, 02:00 PM
| #7 (permalink) | ||||
| Account Closed Join Date: Nov 2005
Posts: 166
| First of all, BIG Hello to everyone!  I've registered with NP only because of that thread 
I have placed many complaints and suggestions to WWD. The management at WWD know very well what should be changed but they are not allowed by GoDaddy. This is the truth! | ||||
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11-02-2005, 06:02 PM
| THREAD STARTER #8 (permalink) | ||||
| The MINISITE King Join Date: May 2005 Location: QTHR
Posts: 4,588
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I said most don't complain ,not all. Plus this is not for lower WWD management ,but for someone who is very high in Godaddy management chain.
__________________ Barefoottech Minisites! Often Copied Always Amazing Never Bettered. | ||||
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11-03-2005, 02:30 AM
| #9 (permalink) |
| Account Closed Join Date: Nov 2005
Posts: 166
| Can not agree! In fact, doing that research is a time-waster. This is my personal opinion though, otherwise I'd support your enthusiasm! WWD are bombarded with complaints and suggestions 24/7 a week. The fact that GD management is pretending they have no feedback makes me feel very uneasy. This means, my worst suspicion comes to be true. This is the lame excuse for the unofficial policy applied! GoDaddy resellers have fulfilled their task to cheaply market GD services. Now GD is a household name (remember the TV commercials) and resellers are not needed anymore, they are burden. By various direct and indirect means GD is intercepting resellers customers. What are they particularly interested in are reseller's corporate accounts. 70% of our transfer away requests are to GD and 10% are to BlueRazor! Promotions at GoDaddy roll to WWD with days and weeks delays. There are big delays also as far as product updates are concerned. What is even more confusing is WWD is beginning to apply the same tactics to sub-resellers that are under our super reseller account! And what to say about price differentials? Just one example: ????: NamePros.com http://www.namepros.com/showthread.php?t=136543 It is beyond my understanding - same product, same service, same support (Dedicated Server - Economy Plan): - $109 per month is the lowest possible price if purchased form a WWD reseller store - regular account - $91.48 per month is the price if purchased from WWD Pro Reseller discounted account - $179/yr license fee needed - $71.20 per month is the price if purchased from GoDaddy.com - regular account - $67.20 per month is the price if purchased from BlueRazor.com - $9.95/yr membership fee needed It is 40% price difference between best possible WWD reseller and BlueRazor.com plans! Frankly, I do not see a single reason for a customer to stay with a WWD reseller and not migrate their business to DG or BlueRazor! |
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11-04-2005, 01:36 AM
| #10 (permalink) |
| NamePros Regular Join Date: Aug 2005 Location: Spain
Posts: 274
 | My main concerns are reports, and more competitive prices.
__________________ Cheap Domains | Foro gratis | Foro Dominios | Logroño | Triatlón tailandia.info | united-states.info |
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11-04-2005, 03:00 AM
| #11 (permalink) |
| Account Closed Join Date: Nov 2005
Posts: 166
| I have seen today that they have lowered buy prices for dedicated server plans. It took me 2 months of struggle and finally posting to that forum, which may certainly be a coincidence. Anyway, it may be a good sign. Lets hope now that they will fix the abuse email issue soon. The default abuse email address is abuse@secureserver.net for reseller customers. Guess who is responding to all WWD reseller customers there? GoDaddy.com, of course! Reports are not really a serious issue. The fundamental issue is that GoDaddy is competing with their own resellers. And with sites like BlueRazor.com, WWD resellers have no chance whatsoever. |
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11-09-2005, 01:42 PM
| #12 (permalink) | ||||||||
| Senior Member  Join Date: Jul 2004 Location: Earth
Posts: 1,602
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I am a WWD reseller since they stated their program years ago, and fortunately I have a solid customer base wich gives ma a advantage position in front of those "internal GD/WWD" competitions, as I stay with the initial conditions. ????: NamePros.com http://www.namepros.com/showthread.php?t=136543 Fresh resellers are in the eye of the hurricane if they arent master marketeers. I am still not convinced on their latest move in Juli this year establishing the new reseller plans. (Therefore I refund my commission for basic or pro account purchases to any new reseller that opens a account through my superreseller store - PM if interested) It is funny, everytime I call WWD they ask for your account ID, you hear some typeing and then I hear: "Whow you got lots of customers, how can I help you" ????: NamePros.com http://www.namepros.com/showthread.php?t=136543 LOL seems the avarage reseller shows up with arround 50 customers - patetic ! But bottom line is, and here are my wishes for your list: 1) Ability to disable the "ad avalance" is missing (ad promoted services aren't selling anyway) 2) More custom features (several designs) more space for custom HTML is urgently needed to differ from other resellers (the API is no alternative). 3) Report query of active services (domains, hosting, etc..) is essential for planning. 4) Possibility to use your own domain by DNS settings, and not that SEO unfriendly, customer confusing, frames or secureserver URLs. I agree with "wildbest" on the suggestions issue. I wrote during the last years several times extensive improovement suggestions to GD/WWD, but nothing except hot air ;( Barefoottech this is IMPORTANT: I always hear, that is is not good that customers can't push within WWD/GD accounts. OMG if this would be possible you would loose eaven more customers ! PLEASE DO NOT REQUEST THIS FEATURE NEVER, OR I PERSONALLY WILL  YOU !Note WWD is no reseller account for traders, it's a web service shop for wide public and the man next door. Use Enom for your domain trading addictions and constant push orgys 
I maybe would ad also the service integration with TDNAM as next christmas wish
__________________ TargetDomain.com - Reseller Accounts - Domain Sales - Resources FREE Joomla & WordPress Domain Analyzer Submit your domain News & Articles
Last edited by nRnF; 11-09-2005 at 02:15 PM.
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11-12-2005, 09:35 AM
| #13 (permalink) | ||||||||||||||||
| Account Closed Join Date: Nov 2005
Posts: 166
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????: NamePros.com http://www.namepros.com/showthread.php?t=136543
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11-12-2005, 02:02 PM
| #14 (permalink) | ||||
| Senior Member Join Date: Jul 2004 Location: Earth
Posts: 1,602
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????: NamePros.com http://www.namepros.com/showthread.php?t=136543 I mean the overhelming ads that run throughout the registration process advertizing other WWD services. If it would be a feature it could be turned off, but unfortunately it isnt | ||||
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11-12-2005, 02:20 PM
| THREAD STARTER #15 (permalink) |
| The MINISITE King Join Date: May 2005 Location: QTHR
Posts: 4,588
| Yes the Ad avalanche should have a setup similiar to the Product list , where you can tick those you want to display . Anyhow thanks to all those who contributed . I have no delusions that we can make major or even minor changes. But I was requested by someone very high in Godaddy's management to make my submission.
__________________ Barefoottech Minisites! Often Copied Always Amazing Never Bettered. |
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11-13-2005, 09:48 AM
| #16 (permalink) |
| Account Closed Join Date: Nov 2005
Posts: 166
| I thought every customer can click on the "I am experienced user" button and skip all the ads or they can simply click on the "Shopping Cart" link at the bottom and go straight to check out. But I still think the ad avalanche is good for the reseller and it is also good for the not so experienced customers. I would like to ask you if anybody of you guys is using the affiliate program tool? Also, what do you think about selling payquake merchant accounts? Does anybody get residual income from payquake? I have seen a lot of reseller complaints that payquake is a complete joke and they do everything to avoid paying residual income to WWD resellers! It is very unusual why WWD resellers are offered to resell only payquake merchant accounts, while in the same time GoDaddy is selling mainly (or only) Innovative Merchant Solutions accounts. What do you think is the reason for that split? |
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01-02-2006, 02:11 AM
| #17 (permalink) |
| New Member Join Date: Jan 2006
Posts: 4
 | So why don't we form a domain coop and go direct to the source? After reading the complaints here it seems the only way to proceed is a direct registry solution. I looked at it and its not that bad to do. Figuring roughly 20k to setup. If we got 20-40 people into it cost per person is pretty cheap. The monthly expenses probably would be about 10k with tech support operators, dedicated colo space{ I have a pretty large cage in One Wilshire now, 21 racks} in a couple locations. And at least a few Linux/BSD gurus. Sharktech |
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