Avoid them!

Robmaster · 02-05-2008, 05:39 PM

This post sums it all up:

I am an investigative journalist, and have just had a major run in with 1&1 over a fundraiser that they botched the website. Thanks to industry contacts, we have an active file with Tom Corbett’s office at the Pennsylvania Attorney General’s Office. Here is the information if you’d like to be added to one of their many complaints:

Madlene Dakour
Bureau of Consumer Protection
????: NamePros.com http://www.namepros.com/domain-registrar-reviews/84853-1and1-com.html
Philadelphia Regional Office
21 South 12th Street, 2nd Floor
Philadelphia, PA 19107
(215) 560-2414

She is great, and is taking information regarding problems with 1&1. We are also working with other national media venues regarding this story, and currently have more than 10,000 written complaints within a few days. Keep up the fight, and keep calling the BBB and Attorney General’s office.

Semtex · 02-28-2008, 05:11 AM

I have about 400 names with 1and1 and I am completely satisfied. I like their auto-renew feature so you don't have to keeps tabs on when names are expiring. If you don't want the name to renew, just turn renew off or just cancel the name. There are too many reviews on here that just sound like cry-babies that didn't get their way. I like the free private registration too. Why should I have to pay for something that should be free from every registrar? Who wants idiots calling them asking them about their names, just because they got their info on whois. Price is everything, and interfaces can be figured out. This isn't rocket science.

livecrunch · 02-28-2008, 01:00 PM

not bad for domain registration

MJ · 04-20-2008, 04:53 PM

I ordered a virtual server from them for 1 month to try it out. It was very very slow connecting, always timing out, etc. It wasnt a real VPS either, in the fact that I couldn't put anything I wanted to on the box, no IRC, etc. Very limited.

I didn't renew it the next month thinking they would just stop the service. Nope, a couple months later my 60 something dollar bill was at a collection agency. I was so upset, but to not ruin my credit, I paid the bill, paid the current months bill, then called them to cancle and they said I had to cancle online. So I had to look up my username/pw for an account I had not used in months and log in and cancle. Thanks 1and1.

tabishis · 04-20-2008, 05:09 PM

I had an account with 1and1 for one week only and I experienced the worst customer service ever. They took forever to refund my money. I wasn't allowed to change file/directory permissions. That's ridiculous. I wouldn't recommend it at all.

deshabhishek007 · 06-03-2008, 07:25 AM

Never ever give a try

xxll_martin_llxx · 06-12-2008, 02:52 PM

I eventually paid the money they wanted from before (back a few pages on this thread) then on the 6/6/08 I receive ANOTHER invoice for the same price. I'm just thinking WTF now. I'll leave it to my parents to sort out - they said I had to pay until the package ran out in September of this year but that's wrong.

D O N O T G O W I T H 1AND1

You have been warned!

Skeeter · 06-18-2008, 04:11 PM

I transfered all of my domains fro GoDaddy and Bluehost to 1and1. I couldn't handle the ads anymore. I don't have any complaints with 1and1 but I have not had to use their customer service either. In the beggining it was a pain to cancel a domain because you had to fax a confirmation but that has changed and is a pretty standard procedure.

As far as transfering domains.. it would be great if they allowed free pushes to other members. I really have no reason to complain about transfering domains away from 1and1 because I do all my sales through Sedo, so they get to deal with that issue.

All in they are a good deal especially since they offer free private registration.

Hurley4540 · 08-01-2008, 07:47 PM

1and1 is terrible. Stay away. Name dot com all the way!

kineticdc · 09-01-2008, 08:49 PM

name dot com is the most common I believe

Pichichi · 09-17-2008, 11:14 AM

I've started to work with 1and1 but its sooooooo much time till you get your domain, amazing, most of registrars make it in the moment that you make the request but here it last 24h!!! time is very important in domaining, they should improve this point

tricolorro · 09-17-2008, 11:30 AM

Originally Posted by Pichichi

I've started to work with 1and1 but its sooooooo much time till you get your domain, amazing, most of registrars make it in the moment that you make the request but here it last 24h!!! time is very important in domaining, they should improve this point

????: NamePros.com http://www.namepros.com/showthread.php?t=84853
Hi Pichichi,

The problem is 1and1 will not "improve this point".

When you lose a domain because 1and1 took 24 to 48 hours to register
it you will really appreciate how serious a matter this is.

Someone using a different Registrar can come along and register the same domain you did 24 or more hours later and get it and you will be so out of luck.

This has happened to me and many others.

When I complained about this to 1and1 "customer service", I received a snarly reply that "that's the way it is and there's nothing that can be done about it".

But YOU can do something about it and that is to use a Registrar that
regges domains instantly.

Use 1and1 if you must only for domains that aren't really important to you.

Patrick

Pommy - The DN Doc · 09-17-2008, 12:24 PM

1and1 - the worst registrar ever, in my experience.

Pichichi · 09-17-2008, 12:25 PM

thanks for your opinions, i will think on it...

mozzeratti · 09-24-2008, 07:05 AM

As several people have already stated, if you sell domain names which require
a direct push from you to the buyer, AVOID 1and1 !
No free push.

????: NamePros.com http://www.namepros.com/showthread.php?t=84853
One thing that irks me is that this fact is not stated clearly enough on the
recipients end, which may also be the case on the senders end (?)
You find quite a few sellers listing their domain names for sale
and claiming "free push", not knowing how wrong they are
A nasty little surprise awaits the buyer!

Another thing is the separate panel for deletions, cancellations and transfers. (cancel.1and1.com)
Really necessary? Not to mention how counterintuitive the regular panel is.
Where are the expiration dates displayed? Why is such vital info not front and center
as it is with most registrars? You practically have to "hunt" for basic info on your domain.

Lastly, their customer service is lousy. Not even a month ago I had one representative
blatantly lie that I had not put in a cancellation request, despite the fact that hers was the 5th in a string of e-mails and the two right before hers were ACKNOWLEDGEMENTS of cancellation requests from two packages + One confirming the receipt of a fax! Right there where she could see it and should have seen it
since she had been responding to my inquiry as to how much longer it would be.
(had taken quite a while)

There is so much more I can say, in the way of demerits...and very little in the way
of pros.

Pommy - The DN Doc · 09-24-2008, 11:58 AM

I really must unsubscribe from this topic as it irks me just read "1and1"! For the third time, they have taken money from my card when I didnt owe it! I had moved my names to Fabulous (no probs there) but they keep billing me for them!!!!!!!

Useless, useless, useless company.

~ The 34 Year Buzz!! · 09-24-2008, 01:30 PM

Originally Posted by FantasyCombine

I have about 400 names with 1and1 and I am completely satisfied. I like their auto-renew feature so you don't have to keeps tabs on when names are expiring. If you don't want the name to renew, just turn renew off or just cancel the name. There are too many reviews on here that just sound like cry-babies that didn't get their way. I like the free private registration too. Why should I have to pay for something that should be free from every registrar? Who wants idiots calling them asking them about their names, just because they got their info on whois. Price is everything, and interfaces can be figured out. This isn't rocket science.

This matched my experience with their reg service.

????: NamePros.com http://www.namepros.com/showthread.php?t=84853
I wouldn't try 400 names at 1and1, but you make some very good points.

ahmedSingapore · 10-23-2008, 08:37 AM

One day I saw that 1and1 Inc. is providing domain names in so good price. Got really interested and purchased my domain and a virtual private server from them. The purchase item says Instant Domain Registration. And then after purchase, I didn't found my domains registered neither such email. Then I gave them a call. After holding one of them answered and said that it will take 24-48 hours for the order to process, and the way of speaking was too bad of the guy. Then I said.. in the website it says Instant registration and after registration it is no longer instant. Fine.. I agreed. Then after around 9-10 hours they emailed me and asking for verification documents. I was so damn pissed off. They were asking for my ID.. my scanned copy of this and that.. etc. I submitted my passport. They replied like after another 24 hours and says that my documents are not approved.. and asking for more documents.. and then I cancelled my order with them.. Afterwards I was so unlucky that my domain which I wanted to register, has been registered by someone else but not 1and1 within the meanwhile they were verifying my order.

Pommy - The DN Doc · 10-23-2008, 09:44 AM

Shame there were no zeros

OK now I have unsubscribed from this thread and of course 1 and 1!

Pommy - The DN Doc · 12-11-2008, 11:13 AM

http://www.namepros.com/domain-name-discussion/541298-how-h-can-1-1-get.html#post3210246

domainsagain09 · 01-19-2009, 10:20 AM

I have found this company to be totally untrustworthy. I purchased a name with them last few days of december and got confirmation email end of Dec - Jan 9th whois lists someone else as the owner. I called AFNIC and was told that there was a technical problem that allowed me to buy the domain when it was not available and that the first owner registered it on 23rd Dec - after i searched the name on 20th. The domain is so obscure that i can't even con myself its a fluke - a three letter .fr in an extreme niche area...nah.

sirengirl · 02-04-2009, 11:07 AM

Overall a nightmare. the ability to reg names and pay later was good for a while, but now the hassle factor has increased. Everything is set for automatic renewal, so if you decide you want to drop at the last minute, you can't. Even worse they now charge you a LATE FEE on top of it ($18.99) They will also charge reg fee ($8.99) for "external domains" even when the name isn't registered with them! My newbie mistake, was regging with them, now I'm trying to get (60) names out of there as fast as I can!

Pommy - The DN Doc · 02-04-2009, 12:54 PM

Good luck. They recently sent me invoice after invoice for domains I transferred away ages ago. I ignored them and they proceeded to debt collector. They are a cancer in the domain name industry.

OSQuest · 03-18-2009, 03:31 PM

Not good. Went with them on price. Interface was OK for a few domains but not any quantity. Found that setting a domain to not auto-renew turns off features such as privacy protection and dns management. Domain transfers out take a week although I've never had to contact customer service related to a transfer out.

Pommy - The DN Doc · 04-24-2009, 06:36 AM

I have posted an article on my blog about what to do about billing and other problems with 1and1 here.

I would welcome any comments or feedback.

1and1

02-05-2008, 05:39 PM	#101 (permalink)
Robmaster New Member Join Date: Jun 2007 Posts: 2	Avoid them! This post sums it all up: I am an investigative journalist, and have just had a major run in with 1&1 over a fundraiser that they botched the website. Thanks to industry contacts, we have an active file with Tom Corbett’s office at the Pennsylvania Attorney General’s Office. Here is the information if you’d like to be added to one of their many complaints: Madlene Dakour Bureau of Consumer Protection ????: NamePros.com http://www.namepros.com/domain-registrar-reviews/84853-1and1-com.html Philadelphia Regional Office 21 South 12th Street, 2nd Floor Philadelphia, PA 19107 (215) 560-2414 She is great, and is taking information regarding problems with 1&1. We are also working with other national media venues regarding this story, and currently have more than 10,000 written complaints within a few days. Keep up the fight, and keep calling the BBB and Attorney General’s office.

02-28-2008, 05:11 AM	#102 (permalink)
Semtex Senior Member Join Date: Jan 2008 Location: USA Posts: 1,964	No problems here I have about 400 names with 1and1 and I am completely satisfied. I like their auto-renew feature so you don't have to keeps tabs on when names are expiring. If you don't want the name to renew, just turn renew off or just cancel the name. There are too many reviews on here that just sound like cry-babies that didn't get their way. I like the free private registration too. Why should I have to pay for something that should be free from every registrar? Who wants idiots calling them asking them about their names, just because they got their info on whois. Price is everything, and interfaces can be figured out. This isn't rocket science.

02-28-2008, 01:00 PM	#103 (permalink)
livecrunch NamePros Member Join Date: Feb 2008 Posts: 77	they are ok not bad for domain registration __________________ Founder of Tech Blog: www.mwd.com

04-20-2008, 04:53 PM	#104 (permalink)
MJ Senior Member Join Date: Jul 2007 Location: Tucson AZ Posts: 1,242	They RUIN your credit! Collection Agency! I ordered a virtual server from them for 1 month to try it out. It was very very slow connecting, always timing out, etc. It wasnt a real VPS either, in the fact that I couldn't put anything I wanted to on the box, no IRC, etc. Very limited. I didn't renew it the next month thinking they would just stop the service. Nope, a couple months later my 60 something dollar bill was at a collection agency. I was so upset, but to not ruin my credit, I paid the bill, paid the current months bill, then called them to cancle and they said I had to cancle online. So I had to look up my username/pw for an account I had not used in months and log in and cancle. Thanks 1and1. __________________ Wii Sucks - Wii Fansite Tucson Dog Training San Angelo TX

04-20-2008, 05:09 PM	#105 (permalink)
tabishis Account Closed Join Date: Apr 2008 Posts: 184	Worst Web hosting company I had an account with 1and1 for one week only and I experienced the worst customer service ever. They took forever to refund my money. I wasn't allowed to change file/directory permissions. That's ridiculous. I wouldn't recommend it at all.

Avoid them!

No problems here

they are ok

They RUIN your credit! Collection Agency!

Worst Web hosting company

Overall hopeless

Good Value

Review

Review

Review

waiste of time..

awful bordering on fraudulent (my opinion)

Is there a zero out of ten for these idiots?

Review

Review

Terrible

Crap 1and1

06-03-2008, 07:25 AM	#106 (permalink)
deshabhishek007 NamePros Regular Join Date: Apr 2008 Location: NGP Posts: 243	Overall hopeless Never ever give a try __________________ juegosjuegos Your Hotel in Austria Matratzen psicologo valencia\|CoBiz.com: Business Community Directory

06-12-2008, 02:52 PM	#107 (permalink)
xxll_martin_llxx NamePros Member Join Date: Apr 2006 Location: â‚¬Ã±GÂ£Ã‚Ã±Ã Posts: 135	I eventually paid the money they wanted from before (back a few pages on this thread) then on the 6/6/08 I receive ANOTHER invoice for the same price. I'm just thinking WTF now. I'll leave it to my parents to sort out - they said I had to pay until the package ran out in September of this year but that's wrong. D O N O T G O W I T H 1AND1 You have been warned!

06-18-2008, 04:11 PM	#108 (permalink)
Skeeter NamePros Member Join Date: Mar 2008 Posts: 64	Good Value I transfered all of my domains fro GoDaddy and Bluehost to 1and1. I couldn't handle the ads anymore. I don't have any complaints with 1and1 but I have not had to use their customer service either. In the beggining it was a pain to cancel a domain because you had to fax a confirmation but that has changed and is a pretty standard procedure. As far as transfering domains.. it would be great if they allowed free pushes to other members. I really have no reason to complain about transfering domains away from 1and1 because I do all my sales through Sedo, so they get to deal with that issue. All in they are a good deal especially since they offer free private registration. __________________ ~Skeeter~

08-01-2008, 07:47 PM	#109 (permalink)
Hurley4540 Account Suspended Join Date: May 2003 Posts: 2,386	Review 1and1 is terrible. Stay away. Name dot com all the way!

09-01-2008, 08:49 PM	#110 (permalink)
kineticdc NamePros Member Join Date: Feb 2008 Location: Southern California Posts: 180	name dot com is the most common I believe __________________ * Kinetic Die Casting * kineticdiecasting * Superjob4U * SEO Forum * Website Marketing

09-17-2008, 11:14 AM	#111 (permalink)
Pichichi Senior Member Join Date: Apr 2008 Posts: 1,038	Review I've started to work with 1and1 but its sooooooo much time till you get your domain, amazing, most of registrars make it in the moment that you make the request but here it last 24h!!! time is very important in domaining, they should improve this point __________________ Free and Unlimited sitemap generator - Zitemaps.com ResultadosDeportivos.net \| PlanetaWebs.com

09-17-2008, 12:24 PM	#113 (permalink)
Pommy - The DN Doc Domain Name Doctor Join Date: Aug 2005 Posts: 734	1and1 - the worst registrar ever, in my experience. __________________ DnDoc.Org - The Blog of Pommy Singh DnDoc.Com - The Individual Sales Site DnDoc.Net - The DnDoc Group Portfolio DnDoc.Info - The DnDoc Group DiceRoll

09-17-2008, 12:25 PM	#114 (permalink)
Pichichi Senior Member Join Date: Apr 2008 Posts: 1,038	thanks for your opinions, i will think on it... __________________ Free and Unlimited sitemap generator - Zitemaps.com ResultadosDeportivos.net \| PlanetaWebs.com

09-24-2008, 07:05 AM	#115 (permalink)
mozzeratti Senior Member Join Date: May 2008 Posts: 1,073	Review As several people have already stated, if you sell domain names which require a direct push from you to the buyer, AVOID 1and1 ! No free push. ????: NamePros.com http://www.namepros.com/showthread.php?t=84853 One thing that irks me is that this fact is not stated clearly enough on the recipients end, which may also be the case on the senders end (?) You find quite a few sellers listing their domain names for sale and claiming "free push", not knowing how wrong they are A nasty little surprise awaits the buyer! Another thing is the separate panel for deletions, cancellations and transfers. (cancel.1and1.com) Really necessary? Not to mention how counterintuitive the regular panel is. Where are the expiration dates displayed? Why is such vital info not front and center as it is with most registrars? You practically have to "hunt" for basic info on your domain. Lastly, their customer service is lousy. Not even a month ago I had one representative blatantly lie that I had not put in a cancellation request, despite the fact that hers was the 5th in a string of e-mails and the two right before hers were ACKNOWLEDGEMENTS of cancellation requests from two packages + One confirming the receipt of a fax! Right there where she could see it and should have seen it since she had been responding to my inquiry as to how much longer it would be. (had taken quite a while) There is so much more I can say, in the way of demerits...and very little in the way of pros. __________________ █ SALE ! >> CashSolutionsnet █ couponlecom >> Techeroocom Last edited by mozzeratti; 09-24-2008 at 07:08 AM.*

09-24-2008, 11:58 AM	#116 (permalink)
Pommy - The DN Doc Domain Name Doctor Join Date: Aug 2005 Posts: 734	I really must unsubscribe from this topic as it irks me just read "1and1"! For the third time, they have taken money from my card when I didnt owe it! I had moved my names to Fabulous (no probs there) but they keep billing me for them!!!!!!! Useless, useless, useless company. __________________ DnDoc.Org - The Blog of Pommy Singh DnDoc.Com - The Individual Sales Site DnDoc.Net - The DnDoc Group Portfolio DnDoc.Info - The DnDoc Group DiceRoll

10-23-2008, 08:37 AM	#118 (permalink)
ahmedSingapore Account Closed Join Date: Aug 2008 Posts: 16	waiste of time.. One day I saw that 1and1 Inc. is providing domain names in so good price. Got really interested and purchased my domain and a virtual private server from them. The purchase item says Instant Domain Registration. And then after purchase, I didn't found my domains registered neither such email. Then I gave them a call. After holding one of them answered and said that it will take 24-48 hours for the order to process, and the way of speaking was too bad of the guy. Then I said.. in the website it says Instant registration and after registration it is no longer instant. Fine.. I agreed. Then after around 9-10 hours they emailed me and asking for verification documents. I was so damn pissed off. They were asking for my ID.. my scanned copy of this and that.. etc. I submitted my passport. They replied like after another 24 hours and says that my documents are not approved.. and asking for more documents.. and then I cancelled my order with them.. Afterwards I was so unlucky that my domain which I wanted to register, has been registered by someone else but not 1and1 within the meanwhile they were verifying my order.

10-23-2008, 09:44 AM	#119 (permalink)
Pommy - The DN Doc Domain Name Doctor Join Date: Aug 2005 Posts: 734	awful bordering on fraudulent (my opinion) Shame there were no zeros OK now I have unsubscribed from this thread and of course 1 and 1! __________________ DnDoc.Org - The Blog of Pommy Singh DnDoc.Com - The Individual Sales Site DnDoc.Net - The DnDoc Group Portfolio DnDoc.Info - The DnDoc Group DiceRoll

12-11-2008, 11:13 AM	#120 (permalink)
Pommy - The DN Doc Domain Name Doctor Join Date: Aug 2005 Posts: 734	Is there a zero out of ten for these idiots? http://www.namepros.com/domain-name-discussion/541298-how-h-can-1-1-get.html#post3210246 __________________ DnDoc.Org - The Blog of Pommy Singh DnDoc.Com - The Individual Sales Site DnDoc.Net - The DnDoc Group Portfolio DnDoc.Info - The DnDoc Group DiceRoll

01-19-2009, 10:20 AM	#121 (permalink)
domainsagain09 New Member Join Date: Jan 2009 Location: France Posts: 10	Review I have found this company to be totally untrustworthy. I purchased a name with them last few days of december and got confirmation email end of Dec - Jan 9th whois lists someone else as the owner. I called AFNIC and was told that there was a technical problem that allowed me to buy the domain when it was not available and that the first owner registered it on 23rd Dec - after i searched the name on 20th. The domain is so obscure that i can't even con myself its a fluke - a three letter .fr in an extreme niche area...nah.

02-04-2009, 11:07 AM	#122 (permalink)
sirengirl Senior Member Join Date: Aug 2006 Location: Studio City Posts: 1,348	Review Overall a nightmare. the ability to reg names and pay later was good for a while, but now the hassle factor has increased. Everything is set for automatic renewal, so if you decide you want to drop at the last minute, you can't. Even worse they now charge you a LATE FEE on top of it ($18.99) They will also charge reg fee ($8.99) for "external domains" even when the name isn't registered with them! My newbie mistake, was regging with them, now I'm trying to get (60) names out of there as fast as I can! __________________ Wordshift.com Girls Who Rock

02-04-2009, 12:54 PM	#123 (permalink)
Pommy - The DN Doc Domain Name Doctor Join Date: Aug 2005 Posts: 734	Good luck. They recently sent me invoice after invoice for domains I transferred away ages ago. I ignored them and they proceeded to debt collector. They are a cancer in the domain name industry. __________________ DnDoc.Org - The Blog of Pommy Singh DnDoc.Com - The Individual Sales Site DnDoc.Net - The DnDoc Group Portfolio DnDoc.Info - The DnDoc Group DiceRoll

03-18-2009, 03:31 PM	#124 (permalink)
OSQuest New Member Join Date: Jan 2009 Posts: 18	Terrible Not good. Went with them on price. Interface was OK for a few domains but not any quantity. Found that setting a domain to not auto-renew turns off features such as privacy protection and dns management. Domain transfers out take a week although I've never had to contact customer service related to a transfer out. __________________ The OS Quest

04-24-2009, 06:36 AM	#125 (permalink)
Pommy - The DN Doc Domain Name Doctor Join Date: Aug 2005 Posts: 734	Crap 1and1 I have posted an article on my blog about what to do about billing and other problems with 1and1 here. I would welcome any comments or feedback. 1and1 __________________ DnDoc.Org - The Blog of Pommy Singh DnDoc.Com - The Individual Sales Site DnDoc.Net - The DnDoc Group Portfolio DnDoc.Info - The DnDoc Group DiceRoll Last edited by Pommy - The DN Doc; 04-26-2009 at 01:32 PM.

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