Company: DomainSite.com Country: US Website:http://www.domainsite.com Description:
DomainSite provides highly affordable domain registrations starting at $6.99 per year. They also accept payments through PayPal which is one of the most popular payment methods online!
.com
.net
.org
.info
.biz
.us
.co.uk
.cc
.ws
.tv
6.99
6.99
6.99
1.99
6.99
6.99
-(2 YR)
9.99
-
9.99
Listed pricing is retail pricing
for one year registration, as available to the general public.
It's bizarre, and they haven't been able to explain it, but someone with a whois from Tel Aviv hijacked my domains, or at least was able to substitute their whois info for mine. This happened with three domains hosted at DomainSite. They were able to fix the whois, and then I transferred the domains. The weird thing is that they still showed up in my account for many months (one still does!). I liked their interface and prices, but this stuff makes me very nervous. I'm sticking with Enom!
__________________ Cybernym.com Premium Domains for the New Millennium
i used to love domainsite, at 1 time if i emailed them i had a reply within 12 hours, which isnt amazing but im happy with that, however on saturday i emailed them and never got a reply until late lastnihgt which i find really bad service, someone should be around on sundays incase of emergencies and if they are then it shoudnt take so long to answer 1 of the 3 emails i sent, so unfortunately i wont be using them in the future
Below is a copy of my previous review, which has not been modified. However, in retrospect, and when looking at the larger picture and how DomainSite compares w/ other registrars, I felt that I had been overly severe w/ my ratings and have changed them. This reflects my belief that reviews should remain as objective as possible and that they should not be used as a platform for venting, which I found myself to be guilty of. The new ratings reflect a fairer and more balanced assessment.)
Other than their quirky $5.99 upgrade to go from "Basic" ($6.99) to"Normal"? ($7.99) , if you don't choose the "Normal option at the time of the initial registration,("A BASIC registration does not include all of the free services that come with a standard registration. You can however always upgrade your basic name for a one time fee of $5.99"), their pricing is low.
However:
1) Don't trust their Bulk Management tool and don't depend upon always receiving a confirmation email letting you know that your changes failed. I tried, at least, a dozen times to change name servers to Sedo w/o success, (.name domains), and finally received this after about the third time around: " all: fail (0)"
2) I've had ongoing problems making DNS changes w/ them- ie they are the only registrar that doesnt recognize my name servers.
3) Their customer service is slow to respond and is evasive. Example: I registered 20+ .name domains during a promotion. I made a PayPal pmt. The names didn't get registered. I emailed and made 2 phone calls. First, they wouldn't honor my purchase, stating that the promotion had ended. Second, I had to fight w/ them to get my pmt back and out of my account balance. Third, when I asked for an explanation as to why the registrations didn't go through, they insisted on two occasions that the names I had attempted to reg were restricted which they were not. (I later regged some of them at full price.) On another occasion, after 3-4 mos of being unable to get my .name domains onto a server, they finally figured out that they hadn't gotten set-up w/ Sedo's DNS, yet- ar least that was what they used for an excuse.
If you want cheap, DomainSite is cheap. But be forwarned that you can't assume anything will stick when using their name mngt interface, (ie DNS changes), and if you run into any probs or difficulties, don't be surprised if you receive alot of double talk from their customer support people.
My difficulties w/ them center around .name which is a bit of a quirky registry to begin with. Nevertheless, this is a gtld that they chose to sponsor and promote and, despite my repeated efforts to rectify the problem, most of my .name domains remain on their servers and are presently useless to me. My customer service rating stands until this issue is resolved.
Aside from the obvious and apparent ugliness of the site, avoid the company.
I have constantly gotten PHP errors, failed PayPal transactions - all of which were returned to them as the culprit of the problem - and a support staff that only partially responds to support issues you email them about it. I've gotten errors from:
This was after getting - over the span of several years - several and not-so-intermittent errors like this:
And this I got after being forced to manually add funds to my account because, even after several years of business (including periodic and not-so-rare PayPal API errors because of their mistaken coding), I still got tx's voided - according to PayPal - by the merchant, DomainSite.com:
And there is no good reason for this. I have never had a questionable transaction with them where I was the culprit of dispute.
Avoid DomainSite. Go with a registrar that knows what they are doing.
