Overall is great, but I concern for its feature and price....
for feature, its.cctld coverage is not good, at least it should cover like domainsite...
also there is no domain taste service...
for price, if it can go down to 6.95, that will be perfect
My review of Namecheap. Overall a good place to register domains, but lacking in the customer service department. Twice my emails received no reply whatsoever. A bad reply is still better than no reply at all. In this regard Godaddy pays alot more attention, than Namecheap. Otherwise a good fuss free registrar with good control panel. A do-it-yourself registrar.
There is one feature lacking though and its consolidating the expiry dates of all your domains, in other words grouping the expiry dates together...unless I missed it somewhere. Customer service can definitely be improved and it shouldnt just stop at answering basic easy questions. So far asked them 4 questions only, 2 answered and 2 not answered.
Don't Let The Name Fool You - They're Not That Cheap
Features:
Value:
Interface:
Customer Service:
Overall Rating:
An all around good company. The name is a bit misleading because you can find tons of registrars out there with lower prices, but cheaper isn't always better . Support is OK and always replies the same day.
NameCheap is very professional. They are really cheap and I like their support.
Their marketplace is easy to use and good to sell on.
Thanks Namecheap!
We have been with namecheap for several years, We also have accounts at many other registrars and namecheaps pricing, customer service and interface far out surpass any of the other major registrars we use..
The site has a lot of features and very very good interface. You can navigate around easily and its a ease. Theres no problem and if there is their support is fast. Only problem is that the domain isn't that cheap.
This is standard practice with all the registrars. You should be bagging either the person who sold you the domain or yourself for not doing the checks. Don't expect Namecheap to transfer your site...the console is simple stupid to use.
I love NameCheap, i've been using them for maybe 3 years now and they are excellent! I will never stop using them unless they drasticaly fall apart and disappear.
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Well, I think NameCheap are awesome. Everything about them is fantastic, but the only bad thing is that the other day, I added some credit to my NameCheap account, and it never did show up. So I payed for credit that isn't even there! I got into contact with NameCheap, and their support is some-what slow.
It's a shame to write a review like this becuase I used to think they were really great, but ever since this happened and the lack of support, I had to rate it 7/10.
I hope this doesn't happen to anyone else because it did annoy me.
//Edit: Sorry, I rated support 4(1/2)/5 when I meant for it to be 2.
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Last edited by lewisbeech : 02-26-2007 at 11:02 AM.
I am a namecheap customer since three years and I second what others have posted here about ease of use, quick DNS changes etc.
However, as others have pointed out, customer service has been none too impressive on the few occasions when I have needed it. The main problem has been the delay in getting responses and occasionally I felt they were canned replies, not a human answering.
The push domains to another user feature is great. It works exceptionally well, except for the Whoisguard subscriptions which were not pushed although I selected them. I had to log into the new account and enable them again.
I believe Namecheap can be everyone's favourite if they addressed three things: their higher prices, somewhat lacklustre customer service and lack of discount codes.
After reading a lot of positive reviews we moved some of our domains to Namecheap after the Registerfly.com meltdown and fiasco.
However, we have been unimpressed by the quality of support and occasionally felt we were right back there at Registerfly (shudder).
We had to constantly contact NC support - which we suspect is in India or Pakistan - to see what was happening with our transfers and to ask them to fix bugs in their interface. Occasionally we got 'attitude', sometimes we got nonsense and other times we got nothing.
Eventually all the problems and bugs were sorted out but after just escaping that sort of support environment we've decided enough is enough.
Other reviewers have found their support to be OK so maybe it was the influx of ex-RF customers which overwhelmed the system? But whatever happened we still plan to move our domains from Namecheap at the first opportunity.
BTW, we transferred other domains to Dynadot at the same time, all of which went through within 5 days without the slightest problem or having to contact their support even once! That's more like it!
. Support is OK and always replies the same day.
