Fusedhosting.net Down?? Please help! - Page 9

Ross · 09-11-2009, 05:32 PM

You all must have the luck of the irish because since this whole thing started i have been unable to get in to the cpanel or even access my sites at all. Freakin lame....

MH-Andy · 09-11-2009, 06:14 PM

I can confirm some of there servers are offline, we managed to transfer some of there clients onto our servers but we can't transfer the rest as there servers are back offline.

nibbler · 09-11-2009, 06:56 PM

I've moved my sites to a new server, but this does not mean I dont want a refund.

This is the worst "service" I have ever come across. I just wish I could do a Paypal claim.

---------- Post added at 04:56 PM ---------- Previous post was at 04:51 PM ----------

Oh, and their ticket page might be up now, but their image verification conveniently isn't loading so you cant actually put a support ticket in!

pcp · 09-11-2009, 09:17 PM

Originally Posted by Jack

That would be their migration then. Dns. You can expect the service to improve significantly from now onwards.

Jack, I understand that you are no longer a co-owner but as you seem to be making excuses for the new owner, what do you think would be a fair definition of "now"?

FusionSpy · 09-11-2009, 10:07 PM

What now guys? I cannot access my email, my cpanel or ftp? At least what I want is to move sites out so ...

nibbler · 09-11-2009, 10:52 PM

well this just stresses the need for keeping regular backups. Luckily my sites hadn't changed too much so i havent lost much, and by moving everything I've got to a new server my sites aren't all that different - if you havent kept back ups it would be a major problem

With that said, there is still NO excuse for what is happening right now.
Mass refunds should be distributed asap.

petenice · 09-12-2009, 09:30 AM

so now I have a major problem. The domain I had registered by fusedhosting wasn't registered in my name (it's in theirs - ****ing joke) so currently I can't move it out. There aren't even any options in cpanel to administer dns. I've just tried phoning Chip Wolfe on his mobile but currently goes to voicemail - another surprise. I'm going out of my head - what can I do??

jkennedy · 09-12-2009, 09:30 AM

So... did the sites just going to apache get deleted during the change?
I have a customer who was using them and now their site is only showing that apache setup page. plus like everyone else cpanel login info does not work.

I'm sure I will be hearing from my client about this very soon.

SimpleMan · 09-12-2009, 09:34 AM

Quote:

so now I have a major problem. The domain I had registered by fusedhosting wasn't registered in my name (it's in theirs - ****ing joke) so currently I can't move it out. There aren't even any options in cpanel to administer dns. I've just tried phoning Chip Wolfe on his mobile but currently goes to voicemail - another surprise. I'm going out of my head - what can I do??

Unfortunately, practically nothing. Anything that can be done will either require access to the domain name or access to cPanel (or FTP). If you do have the latter, I'd setup a redirect to the site hosted elsewhere either via cPanel or via an .htaccess redirect.

Quote:

So... did the sites just going to apache get deleted during the change?
I have a customer who was using them and now their site is only showing that apache setup page. plus like everyone else cpanel login info does not work.

Hard to say for sure, most likely it's just a DNS issue. Perhaps even the old records are cached, but given that so many are complaining of the same thing, still sounds like a DNS issue.

MH-Andy · 09-12-2009, 04:57 PM

Originally Posted by CrazyTech

Unfortunately, practically nothing. Anything that can be done will either require access to the domain name or access to cPanel (or FTP). If you do have the latter, I'd setup a redirect to the site hosted elsewhere either via cPanel or via an .htaccess redirect.
????: NamePros.com http://www.namepros.com/web-hosting-discussion/606892-fusedhosting-net-down-please-help.html

Hard to say for sure, most likely it's just a DNS issue. Perhaps even the old records are cached, but given that so many are complaining of the same thing, still sounds like a DNS issue.

It seems like a DNS issue, but people can't connect via FTP using there details either so it appears as if the data has been lost, including the configuration files for logins etc...

Not looking good right now, the amount of previous FusedHosting client's who have come to us is unbelievable, and almost ALL of them can't access there files at FusedHosting.

jkennedy · 09-12-2009, 06:20 PM

This really sucks.. and yet again they are not responding to emails!!!

Looks like I have to find my client a new host and redo their site for free. Really not good at all.

SimpleMan · 09-12-2009, 09:20 PM

Quote:

It seems like a DNS issue, but people can't connect via FTP using there details either so it appears as if the data has been lost, including the configuration files for logins etc...

Possibly a dumb question here, but are they using new IP addresses or anything? (I'm not personally sure if the migration changed IPs or just moved the old ones?)

Deathstarr · 09-12-2009, 10:38 PM

This is very bad. I am Hosting a fused host client, I didn't have to move files or anything he had backups.

I do wish that this would be resolved and fixed. Its horrible to see so many people in this situation.

SimpleMan · 09-13-2009, 09:11 AM

Quote:

This is very bad. I am Hosting a fused host client, I didn't have to move files or anything he had backups.

Perhaps the best lesson in all of this. With our dynamic-content websites this can certainly be difficult, but even if the company offers backups, it's a very good idea to make your own personal backups from time to time. It would be much better to restore an old website than to go days without anything and with the specter of possible data loss. Hard lesson I know, but please all of you take this one thing away from this.

Mujahid · 09-13-2009, 12:12 PM

I'm no more with FH. Thanks to God that I'm on new server. Me and my users are happy to leave FH. What about others?
Don't tell me guys that you're still thinking of giving FH a chance.

Deathstarr · 09-13-2009, 12:56 PM

Did anyone have any Problems with there password not working when they was trying to recover there files?

petenice · 09-14-2009, 02:34 AM

I've still got a problem with the domain they registered for me in their name!?! so at the moment I can move it until they transfer it over or update the nameservers. I'm going to phone Chip Wolfe again today - just got his voice mail over the weekend - I'd advise everyone else to do the same:

Chip Wolfe
+1.4192950423

Deathstarr · 09-14-2009, 02:58 AM

I have called and Texted him but nothing yet.

petenice · 09-14-2009, 03:23 AM

Seems like fused it completely offline now - I could get in via a proxy yesterday - today everything is saying is down.

FusionSpy · 09-14-2009, 03:32 AM

Well that's very unprofessional of them - I wasn't aware of any server migration thing ( haven't received any email or anything ), nor have I received any status update on email regarding progress or any apology. I would sound mean now, but I would sue their ass right now - I had like 10 sites hosted with them now I cannot move out none of them - a bit of my fault cause I'm not making backups so regulary, but it's their fault as well and now I'm losing money and cannot move them out.

petenice · 09-14-2009, 07:09 AM

done a little digging - as far as I can tell unless it's a complete coincidence this is the Facebook profile for Taylor Snow - IT Director of FusedHosting who is based in Mansfield Ohio.

Why not send him a message:

Log In | Facebook

Also found Robert 'Chip' Wolfe's LinkedIn profile:

http://www.linkedin.com/pub/chip-wolfe/3/930/665

Which links to this company:

Net 2 Service
Phone 419.295.0423
Fax - 419.715.5156
Email - info@thewoltongroup.com
1194 Lexignton Ave.
Suite 202
????: NamePros.com http://www.namepros.com/showthread.php?t=606892
P.O. Box 3294
Lexington, OH 44904

EDIT: Just realised that's the same phone number on the whois record.

Jack · 09-14-2009, 08:30 AM

Not related to my previous ownership of the company, I feel I shouldtell people to respect peoples social networking profiles, it could potentially be described as harrassment which could cause you issues in the future. However, public information such as Whois and emails would probably be acceptable.

Just some advice, after all you wouldn't like it.

petenice · 09-14-2009, 09:01 AM

Really Jack - in this case I think it's totally acceptable. They've basically gone to ground. I have sent about 20 emails with no response - called Chip which just rings out to voicemail. The support ticketing system isn't working on the site - one of my cpanel logins just doesn't work - I have a domain which they registered under their name which is a complete nightmare for me because I can't movie it away.
What do you suggest I do? Just sit here and wait day after day for them to eventually respond to me? Damn right I'm going to hound them.

jkennedy · 09-14-2009, 09:19 AM

I just got a response from an email sent to: admin@fusedhosting.net regarding a clients site that is totally down... it stated that a technician was looking into it and I would hear back from them ASAP.

....hmmm, why do I not believe that???

petenice · 09-14-2009, 09:28 AM

how long ago did you send that email?

09-11-2009, 10:07 PM	#205 (permalink)
FusionSpy Senior Member Join Date: Feb 2008 Location: Slovenia Posts: 1,789	What now guys? I cannot access my email, my cpanel or ftp? At least what I want is to move sites out so ... __________________ Backlinks - Complete SEO Solutions For Every Pocket ~~~~~~~~Smallo.com - developed websites for sale ~~~~~~~~ HardDecision.com - What's Your Decision?

09-12-2009, 09:30 AM	#208 (permalink)
jkennedy Senior Member Join Date: May 2005 Location: M-Town Posts: 1,115 Follow @midsouthwebdev	So... did the sites just going to apache get deleted during the change? I have a customer who was using them and now their site is only showing that apache setup page. plus like everyone else cpanel login info does not work. I'm sure I will be hearing from my client about this very soon. __________________ ...Pimpin down the street in my electro-elastic shoes... 1SickMind.com - Musician-Spot.com I need work. If you need a site design, logo, script install, anything. Please let me know.

09-12-2009, 06:20 PM	#211 (permalink)
jkennedy Senior Member Join Date: May 2005 Location: M-Town Posts: 1,115 Follow @midsouthwebdev	This really sucks.. and yet again they are not responding to emails!!! Looks like I have to find my client a new host and redo their site for free. Really not good at all. __________________ ...Pimpin down the street in my electro-elastic shoes... 1SickMind.com - Musician-Spot.com I need work. If you need a site design, logo, script install, anything. Please let me know.

09-12-2009, 10:38 PM	#213 (permalink)
Deathstarr NamePros Regular Join Date: Aug 2005 Location: Springville Al Posts: 714 Follow @HostReach	This is very bad. I am Hosting a fused host client, I didn't have to move files or anything he had backups. I do wish that this would be resolved and fixed. Its horrible to see so many people in this situation. __________________ ExcelledHost - Linux Shared and Resellers Web Hosting. cPanel/WHM with Softaculous. Unlimited Features with all Plans.

09-13-2009, 12:12 PM	#215 (permalink)
Mujahid NamePros Regular Join Date: Apr 2007 Location: Pakistan Posts: 450 Follow @mujahidishtiaq	I'm no more with FH. Thanks to God that I'm on new server. Me and my users are happy to leave FH. What about others? Don't tell me guys that you're still thinking of giving FH a chance. __________________ ePaisa.PK \| Earn Money Online from Pakistan peepri \| Articles,Columns, News & Information I'm a freelance PHP WEB DEVELOPER \| PM me if you need some work

09-11-2009, 05:32 PM	#201 (permalink)
Ross Senior Member Join Date: Nov 2007 Posts: 2,132	You all must have the luck of the irish because since this whole thing started i have been unable to get in to the cpanel or even access my sites at all. Freakin lame....

09-11-2009, 06:14 PM	#202 (permalink)
MH-Andy NamePros Regular Join Date: Mar 2009 Posts: 216	I can confirm some of there servers are offline, we managed to transfer some of there clients onto our servers but we can't transfer the rest as there servers are back offline.

09-11-2009, 06:56 PM	#203 (permalink)
nibbler New Member Join Date: Sep 2009 Posts: 16	I've moved my sites to a new server, but this does not mean I dont want a refund. This is the worst "service" I have ever come across. I just wish I could do a Paypal claim. ---------- Post added at 04:56 PM ---------- Previous post was at 04:51 PM ---------- Oh, and their ticket page might be up now, but their image verification conveniently isn't loading so you cant actually put a support ticket in!

09-11-2009, 10:52 PM	#206 (permalink)
nibbler New Member Join Date: Sep 2009 Posts: 16	well this just stresses the need for keeping regular backups. Luckily my sites hadn't changed too much so i havent lost much, and by moving everything I've got to a new server my sites aren't all that different - if you havent kept back ups it would be a major problem With that said, there is still NO excuse for what is happening right now. Mass refunds should be distributed asap.

09-12-2009, 09:30 AM	#207 (permalink)
petenice New Member Join Date: Sep 2009 Posts: 21	so now I have a major problem. The domain I had registered by fusedhosting wasn't registered in my name (it's in theirs - ****ing joke) so currently I can't move it out. There aren't even any options in cpanel to administer dns. I've just tried phoning Chip Wolfe on his mobile but currently goes to voicemail - another surprise. I'm going out of my head - what can I do??

09-13-2009, 12:56 PM	#216 (permalink)
Deathstarr NamePros Regular Join Date: Aug 2005 Location: Springville Al Posts: 714 Follow @HostReach	Did anyone have any Problems with there password not working when they was trying to recover there files? __________________ ExcelledHost - Linux Shared and Resellers Web Hosting. cPanel/WHM with Softaculous. Unlimited Features with all Plans.

09-14-2009, 02:34 AM	#217 (permalink)
petenice New Member Join Date: Sep 2009 Posts: 21	I've still got a problem with the domain they registered for me in their name!?! so at the moment I can move it until they transfer it over or update the nameservers. I'm going to phone Chip Wolfe again today - just got his voice mail over the weekend - I'd advise everyone else to do the same: Chip Wolfe +1.4192950423

09-14-2009, 02:58 AM	#218 (permalink)
Deathstarr NamePros Regular Join Date: Aug 2005 Location: Springville Al Posts: 714 Follow @HostReach	I have called and Texted him but nothing yet. __________________ ExcelledHost - Linux Shared and Resellers Web Hosting. cPanel/WHM with Softaculous. Unlimited Features with all Plans.

09-14-2009, 03:23 AM	#219 (permalink)
petenice New Member Join Date: Sep 2009 Posts: 21	Seems like fused it completely offline now - I could get in via a proxy yesterday - today everything is saying is down.

09-14-2009, 03:32 AM	#220 (permalink)
FusionSpy Senior Member Join Date: Feb 2008 Location: Slovenia Posts: 1,789	Well that's very unprofessional of them - I wasn't aware of any server migration thing ( haven't received any email or anything ), nor have I received any status update on email regarding progress or any apology. I would sound mean now, but I would sue their ass right now - I had like 10 sites hosted with them now I cannot move out none of them - a bit of my fault cause I'm not making backups so regulary, but it's their fault as well and now I'm losing money and cannot move them out. __________________ Backlinks - Complete SEO Solutions For Every Pocket ~~~~~~~~Smallo.com - developed websites for sale ~~~~~~~~ HardDecision.com - What's Your Decision?

09-14-2009, 07:09 AM	#221 (permalink)
petenice New Member Join Date: Sep 2009 Posts: 21	done a little digging - as far as I can tell unless it's a complete coincidence this is the Facebook profile for Taylor Snow - IT Director of FusedHosting who is based in Mansfield Ohio. Why not send him a message: Log In \| Facebook Also found Robert 'Chip' Wolfe's LinkedIn profile: http://www.linkedin.com/pub/chip-wolfe/3/930/665 Which links to this company: Net 2 Service Phone 419.295.0423 Fax - 419.715.5156 Email - info@thewoltongroup.com 1194 Lexignton Ave. Suite 202 ????: NamePros.com http://www.namepros.com/showthread.php?t=606892 P.O. Box 3294 Lexington, OH 44904 EDIT: Just realised that's the same phone number on the whois record. Last edited by petenice; 09-14-2009 at 08:29 AM.

09-14-2009, 08:30 AM	#222 (permalink)
Jack NP Veteran Join Date: Oct 2005 Location: UK Posts: 474 Follow @jackheskett	Not related to my previous ownership of the company, I feel I shouldtell people to respect peoples social networking profiles, it could potentially be described as harrassment which could cause you issues in the future. However, public information such as Whois and emails would probably be acceptable. Just some advice, after all you wouldn't like it. __________________ ~Jack

09-14-2009, 09:01 AM	#223 (permalink)
petenice New Member Join Date: Sep 2009 Posts: 21	Really Jack - in this case I think it's totally acceptable. They've basically gone to ground. I have sent about 20 emails with no response - called Chip which just rings out to voicemail. The support ticketing system isn't working on the site - one of my cpanel logins just doesn't work - I have a domain which they registered under their name which is a complete nightmare for me because I can't movie it away. What do you suggest I do? Just sit here and wait day after day for them to eventually respond to me? Damn right I'm going to hound them.

09-14-2009, 09:19 AM	#224 (permalink)
jkennedy Senior Member Join Date: May 2005 Location: M-Town Posts: 1,115 Follow @midsouthwebdev	I just got a response from an email sent to: admin@fusedhosting.net regarding a clients site that is totally down... it stated that a technician was looking into it and I would hear back from them ASAP. ....hmmm, why do I not believe that??? __________________ ...Pimpin down the street in my electro-elastic shoes... 1SickMind.com - Musician-Spot.com I need work. If you need a site design, logo, script install, anything. Please let me know.

09-14-2009, 09:28 AM	#225 (permalink)
petenice New Member Join Date: Sep 2009 Posts: 21	how long ago did you send that email?

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