Nice move if

spycraft · 09-03-2009, 07:29 PM

Originally Posted by combs84

This is terrible...still down...

Hello combs,

I really don't like affecting other people's opinions, however, I am really surprised that you are willing to give them another chance.

Sure, they offered me a refund too - but does that make it right? That 99% uptime is supposed to be a guarantee, so in fact, we are all ENTITLED to a refund. Furthermore, they offered me that refund in the form of credit for my next payment. In other words, they are not really offering me a refund, they are just trying to "force" me to stay with them. I did reply to them and told them exactly that, and as I expected, no response. At least not yet.
????: NamePros.com http://www.namepros.com/web-hosting-discussion/606892-fusedhosting-net-down-please-help.html

You say bring back the live chat support - I say just bring back the support. No matter in what form that might be. I see no support from them whatsoever, and I seriously doubt that this is ever going to change.

I am really left speechless. How can someone take upon something so good and ruin it like that?

Ross · 09-03-2009, 07:40 PM

Shit i had no idea the company had been sold. The only reason i was sticking around was for Jack and Joe. My popular domain blog has been suffering and i am kind of pissed. First chance i get when the servers come back up i am switching companies. Sorry Jack and Joe if this is not what you want but i am not happy anymore.

SimpleDomaining · 09-03-2009, 08:42 PM

i am moving my 20 domains out. bye new fused.

jkennedy · 09-03-2009, 11:46 PM

Down again tonight... I didnt get around to moving my sites in time today...so I hope it comes back up in the morning so that I can get all my sql info and such.

This is just ridiculous!!!

All this new owner is doing is wasting peoples time and money. I would advise anyone using fused to find a new host ASAP.
I'm about to go send this new owner an email... I want an explanation, and a refund, right now!

=========EDIT=============

Well, I got my message sent off, now lets see if he even responds. My money says I do not hear one word from him.

dmi · 09-04-2009, 03:34 AM

I am really pissed off right now.

I didn't get an email that they will be down, like some other memebers, apparently. I sent them 2 emails and got no response.

Should we all switch, or someone has a better idea?

---------- Post added at 11:34 AM ---------- Previous post was at 10:34 AM ----------

I don't know what's the point of buying a company if you're gonna lose all the customers afterwards. **** this.

dmi · 09-04-2009, 07:34 AM

Interesting... I do a full backup and IT DOESN'T SHOW where it's supposed to. Did they turn it off to keep their customers from leaving?

thebutler · 09-04-2009, 07:57 AM

It would be nice if the new owners stepped up and posted something here.

dmi · 09-04-2009, 08:07 AM

And all this time I was wondering why my main earning site fell on the 3rd page on Google for no reason. Well, there is a reason. It was down.

And as for Jack and Joe. I understand that you have a legal obligation not to talk. However, you did talk on this thread (what the contract allows you), so you could as well told us that when it was sold and save us the hassle. I could've found another host right away, without needing to experience numerous downtimes.

Jack · 09-04-2009, 11:20 AM

Originally Posted by dmi

And all this time I was wondering why my main earning site fell on the 3rd page on Google for no reason. Well, there is a reason. It was down.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

And as for Jack and Joe. I understand that you have a legal obligation not to talk. However, you did talk on this thread (what the contract allows you), so you could as well told us that when it was sold and save us the hassle. I could've found another host right away, without needing to experience numerous downtimes.

Not allowed.

dmi · 09-04-2009, 11:30 AM

This is the website of the company that bought Fused: NewImpactHosting.com

They didn't even edit the template...

surfpole6 · 09-04-2009, 12:05 PM

Hey all,

I came across this thread while trying to find answers to why fusedhosting.net wasn't fixing my e-mails being down. Though I accept the idea of transfer of ownership, I find the lack of communication and poorly implemented technical transition unacceptable. This is the 3rd day my e-mail accounts haven't worked and permissions in my web directory are "read only" and I cannot make changes at this time. I just purchased with another host and my domain has been transferred.

So I have a question if anyone can help. I requested my account be closed to 3 different e-mails:

support@fusedhosting.net
????: NamePros.com http://www.namepros.com/showthread.php?t=606892
billing@fusedhosting.net
support@newimpacthosting.com

All get rejected and there is no phone for contact. I did post in the ticket system but don't put much stock into that. So how do you suppose I request a closure of account?

Any input is appreciated.

jkennedy · 09-04-2009, 12:38 PM

try cwolfe@newimpacthosting.com, but I doubt that will do any good either.

dmi · 09-04-2009, 12:52 PM

I made a full backup last month (I don't exactly remember when, but I guess it was before the change of ownership), and it worked just fine.

I tried to do a full backup this morning, and guess what, IT DOESN'T WORK. They turned the option off, obviously to stop customers from leaving. Heh.

Jack · 09-04-2009, 01:24 PM

Originally Posted by dmi

I made a full backup last month (I don't exactly remember when, but I guess it was before the change of ownership), and it worked just fine.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

I tried to do a full backup this morning, and guess what, IT DOESN'T WORK. They turned the option off, obviously to stop customers from leaving. Heh.

It could be related to the hard drive/read only issues clients have been having. This company do have your best interests, and would not do this.

I can suggest that admin@fusedhosting.net may work.

dmi · 09-04-2009, 02:05 PM

Originally Posted by Jack

It could be related to the hard drive/read only issues clients have been having. This company do have your best interests, and would not do this.

I can suggest that admin@fusedhosting.net may work.

I beg to differ.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

I sent them 2 emails yesterday to admin@fusedhosting.net and didn't get a reply. After 3-4 hours I sent them an email from another mail address, pretending to be interested in buying a hosting account at Fused, and they replied right away. Best interests, huh?

badger879 · 09-04-2009, 03:13 PM

I have been using Fused Hosting for 1 year and it has been great. Since the new owners have taken over. The downtime is stupidly regular! And the support is shocking. I havent been able to upload anything or create emails on my hosting accounts for 4 days!

Its ridiculous!

Defiantly would not recommend signing up now!

spycraft · 09-04-2009, 03:20 PM

Originally Posted by dmi

I beg to differ.

I sent them 2 emails yesterday to admin@fusedhosting.net and didn't get a reply. After 3-4 hours I sent them an email from another mail address, pretending to be interested in buying a hosting account at Fused, and they replied right away. Best interests, huh?

Are you serious? I am speechless yet once again. This is way more serious than just neglecting our emails.

surfpole6 · 09-04-2009, 03:22 PM

Originally Posted by Jack

It could be related to the hard drive/read only issues clients have been having. This company do have your best interests, and would not do this.

I can suggest that admin@fusedhosting.net may work.

They have a strange way of showing that they have our best interests in mind. Usually you communicate with a customer if something is going on out of their control such as an ownership change or major server migrations.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

Here is my count so far for unreachable or unreplied e-mails in these past 3 days:

support@fusedhosting.net
billing@fusedhosting.net
admin@fusedhosting.net
support@newimpacthosting.com
cwolfe@newimpacthosting.com

I have a support ticket to admin and a support ticket to billing to close my account which has not been responded to.

dmi · 09-04-2009, 03:30 PM

Originally Posted by spycraft

Are you serious? I am speechless yet once again. This is way more serious than just neglecting our emails.

Dead serious.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

I just finished moving all my sites to a new host.

badger879 · 09-04-2009, 03:33 PM

I am in the process of purchasing new hosting and transfering sites, However i am unable to do much in ftp as all I can do it read the files! This is not the service i expect and Fused Hosting must be losing so much revenue!

spycraft · 09-04-2009, 03:37 PM

Originally Posted by badger879

I am in the process of purchasing new hosting and transfering sites, However i am unable to do much in ftp as all I can do it read the files! This is not the service i expect and Fused Hosting must be losing so much revenue!

The only thing I can suggest is what I did myself. Normal backups didn't work - So, I made a full backup at a remote server (which in my case was my new host).

Hope this helps - I did it 3 days ago so I am not sure if they still allow it.

Originally Posted by dmi

Dead serious.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

I just finished moving all my sites to a new host.

Same here.. Unfortunately - I still have a couple of them with those thieves.

Originally Posted by badger879

I am in the process of purchasing new hosting and transfering sites, However i am unable to do much in ftp as all I can do it read the files! This is not the service i expect and Fused Hosting must be losing so much revenue!

Fused Hosting will be definitely losing revenue - but I am pretty sure we can even pursue this legally. Not that I would bother - just saying.

Having a problem with their servers is 1 thing. Not responding to our emails is another. Continuing to pursue new customers like nothing ever happened as dmi described is a WHOLE different story.

dmi · 09-04-2009, 03:38 PM

What pissed me the most is that I couldn't do a full backup, which would save me hours of time. I had to do it all manually...

badger879 · 09-04-2009, 03:39 PM

I Have finally recieved an email back from The support team now:

Quote:

We have sent a blast email to all customers. I am not sure if you have seen it yet, but the content is included below.

We agree with you that the service as it has been over the last week is not acceptable by any standards, especially our own and more importantly yours.

With the issues we have experienced and the undue downtime, we would like to offer you three months of service at no cost. We expect things will be back to normal after the migration this week and appreciate your patience.

Administrator, Fused Hosting

To our valued customers:

As many of you know, we have been experiencing issues with our main server over the last 10 days. Due to these issues, you have experienced unnecessary downtime and inconvenience.

We have been working diligently to isolate and correct the issue and apologize for the inconvenience and delay in resolving the problem.

In light of our findings, we have decided to accelerate our plan to move to a new server. This migration will begin tonight at 8:00 PM EST.

Under normal circumstances we would not anticipate downtime during the migration, but given the current issues we do anticipate some downtime.

Our goal is to minimize any impact the migration might have your hosted services, but we will apologize now for any interruption you may experience during the migration.

We value each of you as customers and look forward to putting these issues behind us and returning to providing the high quality hosting you expect.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

Thank you.

If it is not sorted after this then i will continue with chanign hosting providers. The users of my sites are not happy! Has anyone else received this? I can't beleive the service drop off in 7 days!

spycraft · 09-04-2009, 03:50 PM

Originally Posted by badger879

I Have finally recieved an email back from The support team now:
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

If it is not sorted after this then i will continue with chanign hosting providers. The users of my sites are not happy! Has anyone else received this? I can't beleive the service drop off in 7 days!

I have not received such an email.

I would reply to them saying that problems with hosting may occur - that's normal. Not replying to support emails about it is what's unacceptable. Unacceptable by our standards, but as it seems, an illustration of your standards.

Quite frankly, I find them sending such an email funny - at the very least. I send them an email about 4 days ago and they have yet to reply.

badger879 · 09-04-2009, 03:52 PM

I have replied stating this point!

Ill eagerly wait a reply!

To be honest if the service isnt sorted by tommorrow i will defantly be leaving!

last chance for fused hosting..

09-03-2009, 08:42 PM	#53 (permalink)
SimpleDomaining Senior Member Join Date: Jun 2005 Location: Phoenix AZ Posts: 1,639 Follow @simpledomaining	i am moving my 20 domains out. bye new fused. __________________ naturalskincareproducts.com

09-03-2009, 11:46 PM	#54 (permalink)
jkennedy Senior Member Join Date: May 2005 Location: M-Town Posts: 1,115 Follow @midsouthwebdev	Down again tonight... I didnt get around to moving my sites in time today...so I hope it comes back up in the morning so that I can get all my sql info and such. This is just ridiculous!!! All this new owner is doing is wasting peoples time and money. I would advise anyone using fused to find a new host ASAP. I'm about to go send this new owner an email... I want an explanation, and a refund, right now! =========EDIT============= Well, I got my message sent off, now lets see if he even responds. My money says I do not hear one word from him. __________________ ...Pimpin down the street in my electro-elastic shoes... 1SickMind.com - Musician-Spot.com I need work. If you need a site design, logo, script install, anything. Please let me know. Last edited by jkennedy; 09-04-2009 at 12:01 AM.

09-04-2009, 03:34 AM	#55 (permalink)
dmi NamePros Regular Join Date: Jan 2008 Location: N43Â°54′, E017Â°40′ Posts: 976	I am really pissed off right now. I didn't get an email that they will be down, like some other memebers, apparently. I sent them 2 emails and got no response. Should we all switch, or someone has a better idea? ---------- Post added at 11:34 AM ---------- Previous post was at 10:34 AM ---------- I don't know what's the point of buying a company if you're gonna lose all the customers afterwards. **** this. __________________ Make Money Online \| Web Site Hosting \| Funny Video Clips

09-04-2009, 07:34 AM	#56 (permalink)
dmi NamePros Regular Join Date: Jan 2008 Location: N43Â°54′, E017Â°40′ Posts: 976	Interesting... I do a full backup and IT DOESN'T SHOW where it's supposed to. Did they turn it off to keep their customers from leaving? __________________ Make Money Online \| Web Site Hosting \| Funny Video Clips

09-04-2009, 07:57 AM	#57 (permalink)
thebutler Senior Member Join Date: Mar 2006 Posts: 1,217	Nice move if It would be nice if the new owners stepped up and posted something here.

09-03-2009, 07:40 PM	#52 (permalink)
Ross Senior Member Join Date: Nov 2007 Posts: 2,132	Shit i had no idea the company had been sold. The only reason i was sticking around was for Jack and Joe. My popular domain blog has been suffering and i am kind of pissed. First chance i get when the servers come back up i am switching companies. Sorry Jack and Joe if this is not what you want but i am not happy anymore.

09-04-2009, 08:07 AM	#58 (permalink)
dmi NamePros Regular Join Date: Jan 2008 Location: N43Â°54′, E017Â°40′ Posts: 976	And all this time I was wondering why my main earning site fell on the 3rd page on Google for no reason. Well, there is a reason. It was down. And as for Jack and Joe. I understand that you have a legal obligation not to talk. However, you did talk on this thread (what the contract allows you), so you could as well told us that when it was sold and save us the hassle. I could've found another host right away, without needing to experience numerous downtimes. __________________ Make Money Online \| Web Site Hosting \| Funny Video Clips

09-04-2009, 11:30 AM	#60 (permalink)
dmi NamePros Regular Join Date: Jan 2008 Location: N43Â°54′, E017Â°40′ Posts: 976	This is the website of the company that bought Fused: NewImpactHosting.com They didn't even edit the template... __________________ Make Money Online \| Web Site Hosting \| Funny Video Clips

09-04-2009, 12:05 PM	#61 (permalink)
surfpole6 New Member Join Date: Sep 2009 Posts: 2	fusedhosting.net failed Hey all, I came across this thread while trying to find answers to why fusedhosting.net wasn't fixing my e-mails being down. Though I accept the idea of transfer of ownership, I find the lack of communication and poorly implemented technical transition unacceptable. This is the 3rd day my e-mail accounts haven't worked and permissions in my web directory are "read only" and I cannot make changes at this time. I just purchased with another host and my domain has been transferred. So I have a question if anyone can help. I requested my account be closed to 3 different e-mails: support@fusedhosting.net ????: NamePros.com http://www.namepros.com/showthread.php?t=606892 billing@fusedhosting.net support@newimpacthosting.com All get rejected and there is no phone for contact. I did post in the ticket system but don't put much stock into that. So how do you suppose I request a closure of account? Any input is appreciated.

09-04-2009, 12:38 PM	#62 (permalink)
jkennedy Senior Member Join Date: May 2005 Location: M-Town Posts: 1,115 Follow @midsouthwebdev	try cwolfe@newimpacthosting.com, but I doubt that will do any good either. __________________ ...Pimpin down the street in my electro-elastic shoes... 1SickMind.com - Musician-Spot.com I need work. If you need a site design, logo, script install, anything. Please let me know.

09-04-2009, 12:52 PM	#63 (permalink)
dmi NamePros Regular Join Date: Jan 2008 Location: N43Â°54′, E017Â°40′ Posts: 976	I made a full backup last month (I don't exactly remember when, but I guess it was before the change of ownership), and it worked just fine. I tried to do a full backup this morning, and guess what, IT DOESN'T WORK. They turned the option off, obviously to stop customers from leaving. Heh. __________________ Make Money Online \| Web Site Hosting \| Funny Video Clips

09-04-2009, 03:13 PM	#66 (permalink)
badger879 NamePros Regular Join Date: Jun 2006 Posts: 300	I have been using Fused Hosting for 1 year and it has been great. Since the new owners have taken over. The downtime is stupidly regular! And the support is shocking. I havent been able to upload anything or create emails on my hosting accounts for 4 days! Its ridiculous! Defiantly would not recommend signing up now!

09-04-2009, 03:33 PM	#70 (permalink)
badger879 NamePros Regular Join Date: Jun 2006 Posts: 300	I am in the process of purchasing new hosting and transfering sites, However i am unable to do much in ftp as all I can do it read the files! This is not the service i expect and Fused Hosting must be losing so much revenue!

09-04-2009, 03:38 PM	#72 (permalink)
dmi NamePros Regular Join Date: Jan 2008 Location: N43Â°54′, E017Â°40′ Posts: 976	What pissed me the most is that I couldn't do a full backup, which would save me hours of time. I had to do it all manually... __________________ Make Money Online \| Web Site Hosting \| Funny Video Clips

09-04-2009, 03:52 PM	#75 (permalink)
badger879 NamePros Regular Join Date: Jun 2006 Posts: 300	I have replied stating this point! Ill eagerly wait a reply! To be honest if the service isnt sorted by tommorrow i will defantly be leaving! last chance for fused hosting..

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Nice move if

fusedhosting.net failed