Fusedhosting.net Down?? Please help! - Page 2

bastian · 09-01-2009, 01:11 AM

Why not even mention this "sale to new owners" , you could at least send an email and tell this?

Just take in the money and then don't care at all. Is there any chance to do PayPal chargeback and get back the money ?

SiberForum · 09-01-2009, 01:18 AM

Originally Posted by bastian

Why not even mention this "sale to new owners" , you could at least send an email and tell this?
????: NamePros.com http://www.namepros.com/web-hosting-discussion/606892-fusedhosting-net-down-please-help.html

Just take in the money and then don't care at all. Is there any chance to do PayPal chargeback and get back the money ?

I think yes. If you do nort how I suppose you can get in touch with paypal and have conversation about that and ask all questions you have

Good luck

***mwzd*** · 09-01-2009, 03:04 AM

Easy there people, lets not start mud slinging, think Jack and Joe have both been completely upfront here.

Its not the first time a host has been sold. Work with the new owners to resolve your issues. Paypal does not refund on hosting, so please be aware of that.

Namecalling will NOT be tolerated, feel free to post your issues, but keep insults out of it.

SimpleMan · 09-01-2009, 07:31 AM

Quote:

With all due respect to Sibername and Crazytech, running down a competitor like this does not seem very professional IMHO, and does not make me likely to consider your services should I decide to change.

Your opinion, you are certainly welcome to it, but before you cast stones, why not read where I was trying to help as well.

I don't run down anyone - and further wouldn't make negative comments without reason. I guess you wouldn't know that I've been through the exact situation before? I'm aggressive because it helps people out; besides these guys are a budget host I wouldn't really consider them competitors.

tristanperry · 09-01-2009, 08:43 AM

Sounds like a tricky situation. Hope this can all be sorted out swiftly enough

jkennedy · 09-01-2009, 11:52 AM

Well after some customer service issues and whatnot I was assured by, whom I guess is the new owner, that Fusedhosting will strive to live up to the quality of support and service that it has had in the past. I'm going to give them some more time to prove themselves. But they did have another period of downtime early this morning.

spycraft · 09-01-2009, 11:41 PM

Originally Posted by jkennedy

Well after some customer service issues and whatnot I was assured by, whom I guess is the new owner, that Fusedhosting will strive to live up to the quality of support and service that it has had in the past. I'm going to give them some more time to prove themselves. But they did have another period of downtime early this morning.

Fusedhosting is down yet once again!
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

I don't see how you can afford to give them time to prove themselves jkennedy. I can already see that downtime affecting my rankings and this is simply not acceptable. I will be asking for a refund and have already started transferring my business elsewhere.

Note: I have only started developing sites about 4 months ago, so I don't really know whether such bad uptime and customer support is to be expected from a small and cheap host.

All I know is that I used to be with Fused throughout this whole time, I had a few NP members (who worked for Fused) helping me throughout every step of the way, and even though there was a little downtime every now and then, I could understand that those things are bound to happen.

Now, I am left with NO support and my sites have been up and down these last few days. I HATE to talk bad about ANY company, even worse when that company happens to be my first hosting provider.

I do, however, get FURIOUS when I see the new owners claiming * 99.9% server uptime and * 24/7 friendly support.

I know I am saving a few bucks every month through Fused, but I am not willing to compromise my work just for that.

jkennedy · 09-02-2009, 12:14 AM

I pulled my main site from fused. I threatened to leave and was told, by whom I assume is the new owner that they would strive to keep the same quality of service and customer support that fused has had in the past. He even gave me 6 months free hosting.

Well, yet again fused is down... this is the 3rd night in a row!!!

I call B.S. on Fusedhosting's promise to me.

You better believe that all my sites are getting pulled from there now.

This crap is insane. Its a shame that these new owners are giving the FusedHosting name such a bad rap.

SimpleDomaining · 09-02-2009, 12:27 AM

mine went down 3 times from Sunday.

pcp · 09-02-2009, 02:38 AM

Originally Posted by Jack

Hello,
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

Unfortunately my response is limited due to the contract we have with the new owners.

If you have any queries or concerns please contact them directly at support@fusedhosting.net and they will be more than happy to assist.

I have emailed this address 3 times and each time the message cannot be delivered:

"This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

support@fusedhosting.net

Technical details of permanent failure:
Your messages has been rejected, there are too many invalid recipients in the group support@newimpacthosting.com"

Fused did however manage to invoice me today.

I am losing patience.
Not only will they be losing customers, they will be losing their reputation...

spycraft · 09-02-2009, 03:14 AM

Originally Posted by pcp

I have emailed this address 3 times and each time the message cannot be delivered:

"This is an automatically generated Delivery Status Notification

Delivery to the following recipient failed permanently:

support@fusedhosting.net

Technical details of permanent failure:
Your messages has been rejected, there are too many invalid recipients in the group support@newimpacthosting.com"

Fused did however manage to invoice me today.

I am losing patience.
Not only will they be losing customers, they will be losing their reputation...

The irony in your use of future tense in that last sentence put a smile in my face.

To me, Fused is no more. I am not like this normally, but I had a site that was ranked in the first page of Google for 2 months, making some decent money, and today it has dropped down more than a few spots. I hold this company responsible for at least part of that.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

I have finally finished moving almost all my sites to a different host. All that's left now is for Fused to go live again (if it ever does) so that I can get a refund request through to them.

SeanPreston · 09-02-2009, 03:15 AM

This is taking the mick!

Because of Fused I must have lost around $50+ worth of eBay sales at least. This is not on, I have moved already to SharkSpace - Web Hosting, Reseller Hosting and VPS Hosting - Seems ok so far.

pcp · 09-02-2009, 03:40 AM

Originally Posted by spycraft

The irony in your use of future tense in that last sentence put a smile in my face.

I'm a glass half full kinda guy

rumsfo · 09-02-2009, 05:14 AM

Seems new owners of the web hosting company are looking all efforts you have done with them

SeanPreston · 09-02-2009, 05:17 AM

It's a shame Fused went down hill, it's as if they lost interest in there own business, I suppose that's why they have sold it. Maybe things will pick up for the new owners, I know they have a very proud client base....Well did have.

rumsfo · 09-02-2009, 05:22 AM

Amazing how fast everything can be lost...

SeanPreston · 09-02-2009, 05:23 AM

That's the hosting industry, however I think it's a little unfair to say everything has been lost, I'm sure once they get over this changeover situation all will return to normal.

SimpleDomaining · 09-03-2009, 01:24 AM

I think 4 days was more than enough to fix problems, or at least send an email to customers stating that this many days you will experience this kind of problems. somehow they have managed do send bills, but not a word of explanations. i sent them emails 2 times, both came back undelivered. this is SHAME!!!! And Joe, you could at least tell us, NP-ers that something is gonna going on with hosting, so we would be prepared. I have been with fused for a 1,5 years, do i deserved to be just ignored on a simple info? I just launched a church website 5 days ago, for whole community of several thousand people, how do i look now on their eyes having site up and down every day from the first day????

Jack · 09-03-2009, 03:24 AM

Originally Posted by SimpleDomaining

I think 4 days was more than enough to fix problems, or at least send an email to customers stating that this many days you will experience this kind of problems. somehow they have managed do send bills, but not a word of explanations. i sent them emails 2 times, both came back undelivered. this is SHAME!!!! And Joe, you could at least tell us, NP-ers that something is gonna going on with hosting, so we would be prepared. I have been with fused for a 1,5 years, do i deserved to be just ignored on a simple info? I just launched a church website 5 days ago, for whole community of several thousand people, how do i look now on their eyes having site up and down every day from the first day????

Bills are sent out by the automated billing system.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

Joe, any other of the current or ex staff team or I are contractually unable to comment, share details or inform customers of the sale.

combs84 · 09-03-2009, 01:32 PM

This is getting terrible, the server has been down 50% of the time, despite this 99.9% uptime guarantee. And they aren't responding to my support ticket of what is going on, and I can't send them an email either because the server is down. All of my users are fussing like no other, very stressful.

I'll probably be switching.

---------- Post added at 11:32 AM ---------- Previous post was at 11:27 AM ----------

Originally Posted by Jack

Hello,
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

Unfortunately my response is limited due to the contract we have with the new owners.

If you have any queries or concerns please contact them directly at support@fusedhosting.net and they will be more than happy to assist.

The new owners of Fused have come in recently, but I am positive that they will continue with the high quality service Fused Hosting has been providing for years. As I am no longer on the staff team, I cannot provide a reason behind the downtime but I can reassure all current customers that Fused Hosting will be continuing and your data is perfectly safe as the daily backups that Fused has provided our shared/reseller customers continues.

The have the resources and experience to take Fused further than Joe and I were able to as students.

The email does not work because the servers are always down....this is terrible. How hard would it be to send out an email and tell us what's going on? You obviously have their contact information, can't you contact them? This crap is killing my forum, and if it's gong to continue to be like this, i'd like to know so I can switch hosts.

Jack · 09-03-2009, 01:38 PM

Originally Posted by combs84

This is getting terrible, the server has been down 50% of the time, despite this 99.9% uptime guarantee. And they aren't responding to my support ticket of what is going on, and I can't send them an email either because the server is down. All of my users are fussing like no other, very stressful.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

I'll probably be switching.

---------- Post added at 11:32 AM ---------- Previous post was at 11:27 AM ----------

The email does not work because the servers are always down....this is terrible. How hard would it be to send out an email and tell us what's going on? You obviously have their contact information, can't you contact them? This crap is killing my forum, and if it's gong to continue to be like this, i'd like to know so I can switch hosts.

I have sent them many emails, from talking to a few customers this evening they have been updating support tickets.

I just received a new email from the new owners, I can no longer comment on this matter or have fusedhosting related contact with any previous clients without facing legal issues. Sorry.

spycraft · 09-03-2009, 01:49 PM

Guys - let's not get out of track here.

We are all VERY disappointed but it's wrong to target that disappointment towards Jack or Joe simply because they are the only ones we can get in touch with.

They had a good hosting company going - they sold it - it's dead. End of story.

That's business and none of us would ever lose a chance to make some good money. Since they have sold it, it's no longer their responsibility. That's the way I feel at least. Should they have contacted each and every one of us in regards to that sale? I doubt they had to. Imagine if Toyota was sold to Ford. Would Ford email all the people who drive a Toyota to inform them of the sale? Then again, some of you were closer to Jack and Joe than I was, so maybe they could have told you as a courtesy.
????: NamePros.com http://www.namepros.com/showthread.php?t=606892

The important thing to note here, is that we are dealing with a dying company. Obviously the new owners don't like that. Asking Jack to comment on their inability or their HORRIBLE customer support would be unfair. A failing businessman will always be looking for someone to point the finger to and if Jack opens his mouth, he instantly becomes a target.

Does anyone have a phone number to contact someone at the company. Support tickets obviously don't work at this point, so we need to figure out an alternative.

combs84 · 09-03-2009, 03:23 PM

Finally got a response. Seems like a nice enough guy, he took care of me.

I'll stick around and test things out with him, hopefully there isn;t anymore downtime and i'll be fine.

I'll miss the support chat though, that was a nice feature to have...hope they bring it back.

SimpleDomaining · 09-03-2009, 03:26 PM

spycraft you know you are a little wrong here. i have been before in situation when one company A sold hosting to another person. first day they informed clients on their forum, and via emails, that company A is introducing a new owner of hosting to its customers. after it previous owner was helping a new owner for another 3 months to make sure clients are happy with this change until new owner was fully capable to answer any questions and deal with customers. hosting was SRLnet. and that was a right and ethical way to sell hosting. so yes, Jack and Joe had to make sure that their clients will not get into problems before signing under the contract and it was their responsibility to work with new company during this transition period.

combs84 · 09-03-2009, 07:07 PM

This is terrible...still down...

09-01-2009, 01:11 AM	#26 (permalink)
bastian NamePros Member Join Date: Jun 2009 Posts: 27	Why not even mention this "sale to new owners" , you could at least send an email and tell this? Just take in the money and then don't care at all. Is there any chance to do PayPal chargeback and get back the money ? Last edited by mwzd; 09-01-2009 at 03:04 AM.

09-01-2009, 03:04 AM	#28 (permalink)
*mwzd* Extension Agnostic Join Date: Jan 2007 Location: Mumbai, India Posts: 7,933 Follow @mwzd	Easy there people, lets not start mud slinging, think Jack and Joe have both been completely upfront here. Its not the first time a host has been sold. Work with the new owners to resolve your issues. Paypal does not refund on hosting, so please be aware of that. Namecalling will NOT be tolerated, feel free to post your issues, but keep insults out of it. __________________ Domain Names for Sale \| High Value Domain Brokerage \| Domain Consulting \| Domain Blog Professional WebSite Development \| Bulk Pro MiniSite Development

09-01-2009, 11:52 AM	#31 (permalink)
jkennedy Senior Member Join Date: May 2005 Location: M-Town Posts: 1,115 Follow @midsouthwebdev	Well after some customer service issues and whatnot I was assured by, whom I guess is the new owner, that Fusedhosting will strive to live up to the quality of support and service that it has had in the past. I'm going to give them some more time to prove themselves. But they did have another period of downtime early this morning. __________________ ...Pimpin down the street in my electro-elastic shoes... 1SickMind.com - Musician-Spot.com I need work. If you need a site design, logo, script install, anything. Please let me know.

09-02-2009, 12:14 AM	#33 (permalink)
jkennedy Senior Member Join Date: May 2005 Location: M-Town Posts: 1,115 Follow @midsouthwebdev	I pulled my main site from fused. I threatened to leave and was told, by whom I assume is the new owner that they would strive to keep the same quality of service and customer support that fused has had in the past. He even gave me 6 months free hosting. Well, yet again fused is down... this is the 3rd night in a row!!! I call B.S. on Fusedhosting's promise to me. You better believe that all my sites are getting pulled from there now. This crap is insane. Its a shame that these new owners are giving the FusedHosting name such a bad rap. __________________ ...Pimpin down the street in my electro-elastic shoes... 1SickMind.com - Musician-Spot.com I need work. If you need a site design, logo, script install, anything. Please let me know.

09-02-2009, 12:27 AM	#34 (permalink)
SimpleDomaining Senior Member Join Date: Jun 2005 Location: Phoenix AZ Posts: 1,639 Follow @simpledomaining	mine went down 3 times from Sunday. __________________ naturalskincareproducts.com

09-01-2009, 08:43 AM	#30 (permalink)
tristanperry Senior Member Join Date: Jan 2007 Location: Wales - United Kingdom Posts: 1,774 Follow @TristanPerryIX	Sounds like a tricky situation. Hope this can all be sorted out swiftly enough

09-02-2009, 03:15 AM	#37 (permalink)
SeanPreston Senior Member Join Date: Nov 2005 Location: UK Posts: 1,278	This is taking the mick! Because of Fused I must have lost around $50+ worth of eBay sales at least. This is not on, I have moved already to SharkSpace - Web Hosting, Reseller Hosting and VPS Hosting - Seems ok so far.

09-02-2009, 05:14 AM	#39 (permalink)
rumsfo NamePros Regular Join Date: Apr 2009 Posts: 212	Seems new owners of the web hosting company are looking all efforts you have done with them __________________ ?Want FREE Windows 7 UE or Zune HD 32GB? - We will give it! learn more how to get it... ASPnix Web Hosting - ASP.NET, MS SQL, AJAX, Hyper-V Microsoft Hosting and Virtualization

09-02-2009, 05:17 AM	#40 (permalink)
SeanPreston Senior Member Join Date: Nov 2005 Location: UK Posts: 1,278	It's a shame Fused went down hill, it's as if they lost interest in there own business, I suppose that's why they have sold it. Maybe things will pick up for the new owners, I know they have a very proud client base....Well did have.

09-02-2009, 05:22 AM	#41 (permalink)
rumsfo NamePros Regular Join Date: Apr 2009 Posts: 212	Amazing how fast everything can be lost... __________________ ?Want FREE Windows 7 UE or Zune HD 32GB? - We will give it! learn more how to get it... ASPnix Web Hosting - ASP.NET, MS SQL, AJAX, Hyper-V Microsoft Hosting and Virtualization

09-02-2009, 05:23 AM	#42 (permalink)
SeanPreston Senior Member Join Date: Nov 2005 Location: UK Posts: 1,278	That's the hosting industry, however I think it's a little unfair to say everything has been lost, I'm sure once they get over this changeover situation all will return to normal.

09-03-2009, 01:24 AM	#43 (permalink)
SimpleDomaining Senior Member Join Date: Jun 2005 Location: Phoenix AZ Posts: 1,639 Follow @simpledomaining	I think 4 days was more than enough to fix problems, or at least send an email to customers stating that this many days you will experience this kind of problems. somehow they have managed do send bills, but not a word of explanations. i sent them emails 2 times, both came back undelivered. this is SHAME!!!! And Joe, you could at least tell us, NP-ers that something is gonna going on with hosting, so we would be prepared. I have been with fused for a 1,5 years, do i deserved to be just ignored on a simple info? I just launched a church website 5 days ago, for whole community of several thousand people, how do i look now on their eyes having site up and down every day from the first day???? __________________ naturalskincareproducts.com Last edited by SimpleDomaining; 09-03-2009 at 02:25 AM.

09-03-2009, 01:49 PM	THREAD STARTER #47 (permalink)
spycraft NamePros Regular Join Date: Mar 2009 Posts: 388	Guys - let's not get out of track here. We are all VERY disappointed but it's wrong to target that disappointment towards Jack or Joe simply because they are the only ones we can get in touch with. They had a good hosting company going - they sold it - it's dead. End of story. That's business and none of us would ever lose a chance to make some good money. Since they have sold it, it's no longer their responsibility. That's the way I feel at least. Should they have contacted each and every one of us in regards to that sale? I doubt they had to. Imagine if Toyota was sold to Ford. Would Ford email all the people who drive a Toyota to inform them of the sale? Then again, some of you were closer to Jack and Joe than I was, so maybe they could have told you as a courtesy. ????: NamePros.com http://www.namepros.com/showthread.php?t=606892 The important thing to note here, is that we are dealing with a dying company. Obviously the new owners don't like that. Asking Jack to comment on their inability or their HORRIBLE customer support would be unfair. A failing businessman will always be looking for someone to point the finger to and if Jack opens his mouth, he instantly becomes a target. Does anyone have a phone number to contact someone at the company. Support tickets obviously don't work at this point, so we need to figure out an alternative. __________________ WTS 100+ Domains - Quitting - Getting Rid Of Everything - CRAZY Prices ----------------------->CLEARANCE - 150 Domains<-----------------------

09-03-2009, 03:23 PM	#48 (permalink)
combs84 NamePros Regular Join Date: Jun 2005 Location: Michigan Posts: 613	Finally got a response. Seems like a nice enough guy, he took care of me. I'll stick around and test things out with him, hopefully there isn;t anymore downtime and i'll be fine. I'll miss the support chat though, that was a nice feature to have...hope they bring it back.

09-03-2009, 03:26 PM	#49 (permalink)
SimpleDomaining Senior Member Join Date: Jun 2005 Location: Phoenix AZ Posts: 1,639 Follow @simpledomaining	spycraft you know you are a little wrong here. i have been before in situation when one company A sold hosting to another person. first day they informed clients on their forum, and via emails, that company A is introducing a new owner of hosting to its customers. after it previous owner was helping a new owner for another 3 months to make sure clients are happy with this change until new owner was fully capable to answer any questions and deal with customers. hosting was SRLnet. and that was a right and ethical way to sell hosting. so yes, Jack and Joe had to make sure that their clients will not get into problems before signing under the contract and it was their responsibility to work with new company during this transition period. __________________ naturalskincareproducts.com Last edited by SimpleDomaining; 09-03-2009 at 03:30 PM.

09-03-2009, 07:07 PM	#50 (permalink)
combs84 NamePros Regular Join Date: Jun 2005 Location: Michigan Posts: 613	This is terrible...still down...

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