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Old 06-05-2009, 11:34 AM   #26 (permalink)
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Originally Posted by samuelhr View Post
I submitted a support ticket on the 22nd of may, still not answered. Luckily for them their prices are cheap, only reason I stick with them.
Gee - let's try this again shall we? "I said if anyone had issues to contact me directly".
????: NamePros.com http://www.namepros.com/domain-name-discussion/588020-poor-customer-support-moniker.html

Samuelhr- What's the ticket #? Perhaps I can try and intervene/assist? See sig for contact details.
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Old 06-05-2009, 11:37 AM   #27 (permalink)
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Originally Posted by jrzeygirl View Post
Gee - let's try this again shall we? "I said if anyone had issues to contact me directly".

Samuelhr- What's the ticket #? Perhaps I can try and intervene/assist? See sig for contact details.
It's irrelevant now because I lost the deal, but the ticket ID is 00010946 and it was submitted on the 22nd of May, which is 14 days ago. I was just chiming in with my experience.
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Old 06-05-2009, 11:42 AM   #28 (permalink)
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Originally Posted by samuelhr View Post
It's irrelevant now because I lost the deal, but the ticket ID is 00010946 and it was submitted on the 22nd of May, which is 14 days ago. I was just chiming in with my experience.
I'm sorry you lost the deal Samuelhr. I wish you would have contacted me sooner. If there is anything I can do to correct it, please don't hesitate to contact me.
????: NamePros.com http://www.namepros.com/showthread.php?t=588020

Again, my apologies.
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Old 06-05-2009, 11:57 AM   #29 (permalink)
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jrzeygirl - I suggest you to start a Moniker Support thread here at NP. That will help both NPers and Moniker. All imho.

Pardon me if there is already one.
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Old 06-05-2009, 12:04 PM   #30 (permalink)
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Originally Posted by Charley View Post
I've been emailing the customer support for many days & even opened a support ticket through Moniker for a domain name that is with SnapNames and not showing up in my Moniker account. There is absolutely no response.
????: NamePros.com http://www.namepros.com/showthread.php?t=588020

Infact none of my Snapnames domains are in the Moniker Account.

That name is in the pending renewal stage.


Can someone suggest any solution so that I don't lose the domain name ?
Thanks for contacting me directly Charley! You should be good to go and able to renew your names now. If you run into anymore issues, hit me back up.

Have a great weekend!

Again, my apologies for the delay!
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Old 06-05-2009, 12:26 PM THREAD STARTER               #31 (permalink)
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Everthing went smooth with Bari. My problem resolved in just 20 minutes.

Mods, please close this thread.
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Old 06-05-2009, 12:27 PM   #32 (permalink)
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jrzeygirl: Is the moniker support desk not monitored then? It could be an idea to offer up an email address to customers instead, I felt "ignored", but then I see here you are interested in listening which makes me think there's a problem with the system?
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Old 06-05-2009, 12:30 PM   #33 (permalink)
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Originally Posted by samuelhr View Post
jrzeygirl: Is the moniker support desk not monitored then? It could be an idea to offer up an email address to customers instead, I felt "ignored", but then I see here you are interested in listening which makes me think there's a problem with the system?
Thanks Samuelhr - it is being monitored. I have however brought these issues/concerns to their attention.
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Old 06-05-2009, 01:00 PM   #34 (permalink)
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jrzeygirl, Might be a good idea to start a Support Thread as mentioned by mntor, seems like it will help alot of others.

This thread is now closed at the request of the OP.
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