Poor Customer Support :- Moniker - Page 2

jrzeygirl · 06-05-2009, 11:34 AM

Originally Posted by samuelhr

I submitted a support ticket on the 22nd of may, still not answered. Luckily for them their prices are cheap, only reason I stick with them.

Gee - let's try this again shall we? "I said if anyone had issues to contact me directly".
????: NamePros.com http://www.namepros.com/domain-name-discussion/588020-poor-customer-support-moniker.html

Samuelhr- What's the ticket #? Perhaps I can try and intervene/assist? See sig for contact details.

samuelhr · 06-05-2009, 11:37 AM

Originally Posted by jrzeygirl

Gee - let's try this again shall we? "I said if anyone had issues to contact me directly".

Samuelhr- What's the ticket #? Perhaps I can try and intervene/assist? See sig for contact details.

It's irrelevant now because I lost the deal, but the ticket ID is 00010946 and it was submitted on the 22nd of May, which is 14 days ago. I was just chiming in with my experience.

jrzeygirl · 06-05-2009, 11:42 AM

Originally Posted by samuelhr

It's irrelevant now because I lost the deal, but the ticket ID is 00010946 and it was submitted on the 22nd of May, which is 14 days ago. I was just chiming in with my experience.

I'm sorry you lost the deal Samuelhr. I wish you would have contacted me sooner. If there is anything I can do to correct it, please don't hesitate to contact me.
????: NamePros.com http://www.namepros.com/showthread.php?t=588020

Again, my apologies.

**mntor** · 06-05-2009, 11:57 AM

jrzeygirl - I suggest you to start a Moniker Support thread here at NP. That will help both NPers and Moniker. All imho.

Pardon me if there is already one.

jrzeygirl · 06-05-2009, 12:04 PM

Originally Posted by Charley

I've been emailing the customer support for many days & even opened a support ticket through Moniker for a domain name that is with SnapNames and not showing up in my Moniker account. There is absolutely no response.

????: NamePros.com http://www.namepros.com/showthread.php?t=588020

Infact none of my Snapnames domains are in the Moniker Account.

That name is in the pending renewal stage.

Can someone suggest any solution so that I don't lose the domain name ?

Thanks for contacting me directly Charley! You should be good to go and able to renew your names now. If you run into anymore issues, hit me back up.

Have a great weekend!

Again, my apologies for the delay!

Charley · 06-05-2009, 12:26 PM

Everthing went smooth with Bari. My problem resolved in just 20 minutes.

Mods, please close this thread.

samuelhr · 06-05-2009, 12:27 PM

jrzeygirl: Is the moniker support desk not monitored then? It could be an idea to offer up an email address to customers instead, I felt "ignored", but then I see here you are interested in listening which makes me think there's a problem with the system?

jrzeygirl · 06-05-2009, 12:30 PM

Originally Posted by samuelhr

jrzeygirl: Is the moniker support desk not monitored then? It could be an idea to offer up an email address to customers instead, I felt "ignored", but then I see here you are interested in listening which makes me think there's a problem with the system?

Thanks Samuelhr - it is being monitored. I have however brought these issues/concerns to their attention.

**mis_chiff** · 06-05-2009, 01:00 PM

jrzeygirl, Might be a good idea to start a Support Thread as mentioned by mntor, seems like it will help alot of others.

This thread is now closed at the request of the OP.

06-05-2009, 12:26 PM	THREAD STARTER #31 (permalink)
Charley Senior Member Join Date: Oct 2005 Location: In a 3 Bedroom Flat Â© Posts: 3,691	Everthing went smooth with Bari. My problem resolved in just 20 minutes. Mods, please close this thread. __________________ â€* Did We Know That There Aren't Really Thousands Of Bands Who Might Be Interesting, We Will Get To Deleting All Bands That Aren't In Flames, Cannibal Corpse, Morbid Angel, Deicide â€*

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06-05-2009, 11:57 AM	#29 (permalink)
mntor Forum Moderator Join Date: Jul 2007 Posts: 2,324	jrzeygirl - I suggest you to start a Moniker Support thread here at NP. That will help both NPers and Moniker. All imho. Pardon me if there is already one.

06-05-2009, 12:27 PM	#32 (permalink)
samuelhr Account Closed Join Date: Mar 2009 Location: Stafford, England Posts: 227	jrzeygirl: Is the moniker support desk not monitored then? It could be an idea to offer up an email address to customers instead, I felt "ignored", but then I see here you are interested in listening which makes me think there's a problem with the system?

06-05-2009, 01:00 PM	#34 (permalink)
mis_chiff Membership Director Join Date: Mar 2006 Location: Canada Posts: 9,207 Follow @mis_chiff	jrzeygirl, Might be a good idea to start a Support Thread as mentioned by mntor, seems like it will help alot of others. This thread is now closed at the request of the OP.

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