Is Dynadot.com Down For You Too? - Page 4

wot · 03-02-2009, 04:23 PM

Originally Posted by ripley

Clearly their TOS indicates that folks who needed to delete tasted names are SOL, as a matter of policy. But as a matter of public relations, it's a good idea for them to refund the money anyway, considering all the discussion here about pulling domains out of there.

Technical glitches can happen to any company, that's just the luck of the draw sometimes. The true measure of a company is in how well they respond to those glitches, and how they treat their customers in the aftermath. So far Dynadot gets an F from me, primarily due to their abysmal lack of communication. However I believe in second chances, so we'll see how they respond to people who are losing money today.

ripley.

If they can put this up:
????: NamePros.com http://www.namepros.com/domain-name-discussion/558838-is-dynadot-com-down-you-too.html

"Technical Difficulties

We are experiencing technical difficulties.

Please try again later.

We apologize for the inconvenience."

Then something more comprehensive is easy- very poor customer communication- and these guys are supposed to be among the best

Dabdura · 03-02-2009, 04:55 PM

looks like DDos

john645 · 03-02-2009, 05:14 PM

My guess is DDOS as well. I know they had DDOS issues in the past. You'd think a larger company like them would be able to mitigate such attacks with the proper hosting company.

Auraka · 03-02-2009, 05:17 PM

Originally Posted by Dabdura

looks like DDos

Don't speak of things you don't know......their technical difficulties website is up just fine so it most likely isn't ddos as is their whois server/parking server all of which are on the same subnet....to say it is ddos is absolutely ridiculous and is a very ignorant statement.

MicroGuy · 03-02-2009, 05:40 PM

Just got off the phone with Dynadot @ 7:30pm EST.

The support guy indicated the issue was "basically a hardware related issue" and that "service should be restored later tonight". Did not press like a good reporter should but I figured they were busy. (

)

Ctack · 03-02-2009, 05:41 PM

Originally Posted by Auraka

I for one hope they don't reimburse tasters. You guys know downtime does happen and you accepted that risk by deciding to taste. Best of luck to you.

The tasters are the victims here. No professionally run domain registration company should be down for 24hrs+, with no communication, besides a static homepage message.

john645 · 03-02-2009, 05:54 PM

Thanks for the info MicroGuy.

Guess it wasn't a DDOS attack and I shouldn't speak of what I don't know

Pemet · 03-02-2009, 06:08 PM

I for one am never gonna do business with them again as I am down on over 30 domain reg fees because of this already. I sure hope they refund my cash which i'm sure they won't but it's def not professional at all. I hope they go back online today so i can dump atleast a couple of these domains b4 my window is up. this is BS

Domainace · 03-02-2009, 06:13 PM

Originally Posted by MicroGuy

Just got off the phone with Dynadot @ 7:30pm EST.

The support guy indicated the issue was "basically a hardware related issue" and that "service should be restored later tonight". Did not press like a good reporter should but I figured they were busy. (

)

I tried calling earlier, with no answer.
????: NamePros.com http://www.namepros.com/showthread.php?t=558838
The big screw-up here is something I see again and again - they fail to communicate with their customers. No wonder DDOS rumors start. With no info at all, rumors take over. Then, resentment at being left in the dark.

If Dynadot's customers aren't important enough to give an update to, then who is? A tweet, an email blast or a comment on a forum would have taken all of one minute. One minute to salvage their reputation.

I liked Dynadot. I don't anymore.

Auraka · 03-02-2009, 06:22 PM

Originally Posted by Domainace

I tried calling earlier, with no answer.
????: NamePros.com http://www.namepros.com/showthread.php?t=558838
The big screw-up here is something I see again and again - they fail to communicate with their customers. No wonder DDOS rumors start. With no info at all, rumors take over. Then, resentment at being left in the dark.

If Dynadot's customers aren't important enough to give an update to, then who is? A tweet, an email blast or a comment on a forum would have taken all of one minute. One minute to salvage their reputation.

I liked Dynadot. I don't anymore.

You hit the nail right on the head....I'll be sure to move away, I don't deal with companies who can't communicate.

ripley · 03-02-2009, 07:14 PM

As an aside, I think we're either past or pretty close to the time estimate they gave Expron for coming back up.

Tick tock....

ripley.

daj · 03-02-2009, 08:07 PM

Wow... they're still down... sorry if anyone got the idea that it was a DDOS attack from my post earlier...someone before me mentioned it...and I searched on google and Dynadot had a DDOS attack back in late december of 2008 where they were down for some hours, so I figured it must be the reason, but it's not..so my bad. Hopefully it gets fixed soon. I'm still standing by Dynadot, as I like them better then any other registrar I tried. I doubt this will ever happen again in the future once it's fixed.

imlek · 03-02-2009, 08:28 PM

At sunday (Asia's time) I can acces everything at Dynadot but not for my account.
Monday, everything down until right now.

Hopefully they can get back very soon....

They are my favorite......

cogger · 03-02-2009, 08:31 PM

Still down ↓. I wonder if this is because I have ComputerCrashes.net regged with em' ☺

john645 · 03-02-2009, 08:35 PM

Quote:

At sunday (Asia's time) I can acces everything at Dynadot but not for my account.
????: NamePros.com http://www.namepros.com/showthread.php?t=558838
Monday, everything down until right now.

Hopefully they can get back very soon....

They are my favorite......

This is why I assumed DDOS attack. When my sites have been hit they usually load slowly at first and then as the attack hits fully the site is forced down. Then they put the notice up. In some attacks a simple html page that takes virtually no server load can still show up during an attack. I'm no expert though, and honestly it doesn't matter what it is, as long as they work to get the site back up and working, and they reimburse client losses.

Expron · 03-02-2009, 08:41 PM

Still Patiently Waiting... 0_o

Doesn't Dynadot Visit This Site Often?

bizbj · 03-02-2009, 09:06 PM

Still down.May be tomorrow will be ok.

onlinelife · 03-02-2009, 09:24 PM

Still down, luckily I don’t have many domains to delete in my account. I hope they will get better hosting solution after this aftermath!

Auraka · 03-02-2009, 09:36 PM

Originally Posted by onlinelife

Still down, luckily I don’t have many domains to delete in my account. I hope they will get better hosting solution after this aftermath!

Woah there little one, don't blame Silicon Valley Web Hosting for this just yet. They have been up the entire time without any hiccups. Again, people need to seriously watch how they say things on this forum as it leads member to think untruths. Dynadots dns/temp site have been up this entire time and are all on the same host as their normal site so give their host a break for now.
????: NamePros.com http://www.namepros.com/showthread.php?t=558838

Side note... has anyone else emailed ICANN yet?

http://www.icann.org/cgi/contact/

onlinelife · 03-02-2009, 09:42 PM

Originally Posted by Auraka

Woah there little one, don't blame Silicon Valley Web Hosting for this just yet. They have been up the entire time without any hiccups. Again, people need to seriously watch how they say things on this forum as it leads member to think untruths. Dynadots dns/temp site have been up this entire time and are all on the same host as their normal site so give their host a break for now.

I am not blaming on hosting provider, hosting solution including, dynadot site backup and running 24 hours without causing issue on main interface.

larryharlow · 03-02-2009, 09:55 PM

I Need To Renew!!!!!!!!!!!!!!!!!!!!!!1

gray929 · 03-02-2009, 10:12 PM

their gonna come back and act as nothing happened because they are already going to lose people from this downtime and they don't want potential new customers to hear of this downtime by reading about it on the site and have that turn them away once the site actually gets up.

so don't be surprised if the reasoning for what went on and explanation isn't made available.

wot · 03-02-2009, 11:37 PM

Originally Posted by gray929

their gonna come back and act as nothing happened because they are already going to lose people from this downtime and they don't want potential new customers to hear of this downtime by reading about it on the site and have that turn them away once the site actually gets up.
????: NamePros.com http://www.namepros.com/showthread.php?t=558838

so don't be surprised if the reasoning for what went on and explanation isn't made available.

I really don't think they are that dumb.

But a simple post on the main domain forums would have saved them a lot of the hassle they are going to get for not doing it.

mitok · 03-03-2009, 01:22 AM

Still down:-( At least they should place some new message with info when they expect to be up again. They should give at least one free reg to all existing customers because of that!

*Tribulatio* · 03-03-2009, 01:26 AM

This morning (European time), they are still down with the same message.

It has now been more than 36 hours.

If it continues like that for several days, I guess this thread will become a discussion about the best substitute registrar.... (I have always been very pleased with Namecheap, but they still remain resellers - I do anyway keep about a third of my domain names with them; I am currenty testing Rebel.com, which is reported to be reliable, but I prefer Dynadot's interface.)

Like everybody, I would be very tolerant of Dynadot's downtime if only a clearer explanation was provided about their problem.

03-02-2009, 05:40 PM	#80 (permalink)
MicroGuy Miembro Especial Join Date: Aug 2007 Location: Debunking ccTLD Posts: 6,801	Just got off the phone with Dynadot @ 7:30pm EST. The support guy indicated the issue was "basically a hardware related issue" and that "service should be restored later tonight". Did not press like a good reporter should but I figured they were busy. () __________________ ......

03-02-2009, 07:14 PM	#86 (permalink)
ripley NamePros Regular Join Date: May 2006 Location: NamePower.us Posts: 770	As an aside, I think we're either past or pretty close to the time estimate they gave Expron for coming back up. Tick tock.... ripley. __________________ www.namepower.us - Domain names with an impact.

03-02-2009, 08:28 PM	#88 (permalink)
imlek New Member Join Date: Sep 2007 Posts: 23	At sunday (Asia's time) I can acces everything at Dynadot but not for my account. Monday, everything down until right now. Hopefully they can get back very soon.... They are my favorite...... __________________ Zhangjia \| Imlek

03-02-2009, 08:31 PM	#89 (permalink)
cogger NamePros Regular Join Date: Feb 2008 Posts: 219	Still down ↓. I wonder if this is because I have ComputerCrashes.net regged with em' ☺ __________________ Widescreen Laptops ~Large Hard Drives~Domain Rights~Your reg. of the day - Thread Starter :)

03-02-2009, 08:41 PM	THREAD STARTER #91 (permalink)
Expron Senior Member Join Date: Sep 2007 Location: Chicago, IL USA Posts: 677	Still Patiently Waiting... 0_o Doesn't Dynadot Visit This Site Often? __________________ ****** DropKing.com Drop Catching - Software **** DNMeter Domain drop order with drop times. Domain Afterlife My Drop Catching Blog!**

03-02-2009, 04:55 PM	#77 (permalink)
Dabdura NamePros Member Join Date: Mar 2008 Posts: 88	looks like DDos

03-02-2009, 05:14 PM	#78 (permalink)
john645 NamePros Regular Join Date: Aug 2007 Posts: 583	My guess is DDOS as well. I know they had DDOS issues in the past. You'd think a larger company like them would be able to mitigate such attacks with the proper hosting company.

03-02-2009, 05:54 PM	#82 (permalink)
john645 NamePros Regular Join Date: Aug 2007 Posts: 583	Thanks for the info MicroGuy. Guess it wasn't a DDOS attack and I shouldn't speak of what I don't know

03-02-2009, 06:08 PM	#83 (permalink)
Pemet NamePros Member Join Date: Sep 2008 Location: North Hollywood Posts: 167 Follow @Pemetllc	I for one am never gonna do business with them again as I am down on over 30 domain reg fees because of this already. I sure hope they refund my cash which i'm sure they won't but it's def not professional at all. I hope they go back online today so i can dump atleast a couple of these domains b4 my window is up. this is BS

03-02-2009, 08:07 PM	#87 (permalink)
daj Senior Member Join Date: Feb 2008 Posts: 1,092	Wow... they're still down... sorry if anyone got the idea that it was a DDOS attack from my post earlier...someone before me mentioned it...and I searched on google and Dynadot had a DDOS attack back in late december of 2008 where they were down for some hours, so I figured it must be the reason, but it's not..so my bad. Hopefully it gets fixed soon. I'm still standing by Dynadot, as I like them better then any other registrar I tried. I doubt this will ever happen again in the future once it's fixed.

03-02-2009, 09:06 PM	#92 (permalink)
bizbj Senior Member Join Date: Feb 2004 Location: Bei Jing,China Posts: 1,794	Still down.May be tomorrow will be ok. __________________ I buy Chinese traffic names.Please PM me the names with price and traffic stats.

03-02-2009, 09:24 PM	#93 (permalink)
onlinelife NamePros Regular Join Date: Sep 2006 Location: Taipei Posts: 654 Follow @dilipbhoye	Still down, luckily I don’t have many domains to delete in my account. I hope they will get better hosting solution after this aftermath!

03-02-2009, 09:55 PM	#96 (permalink)
larryharlow NamePros Regular Join Date: May 2007 Location: CALI, Colombia Posts: 559	I Need To Renew!!!!!!!!!!!!!!!!!!!!!!1 __________________ Hip Hop and Reggae Videos \|

03-02-2009, 10:12 PM	#97 (permalink)
gray929 NamePros Regular Join Date: Jul 2008 Posts: 431	their gonna come back and act as nothing happened because they are already going to lose people from this downtime and they don't want potential new customers to hear of this downtime by reading about it on the site and have that turn them away once the site actually gets up. so don't be surprised if the reasoning for what went on and explanation isn't made available. __________________ Calling all Young Domainers! Click here!

03-03-2009, 01:22 AM	#99 (permalink)
mitok Senior Member Join Date: Feb 2006 Location: Europe Posts: 1,692	Still down:-( At least they should place some new message with info when they expect to be up again. They should give at least one free reg to all existing customers because of that! __________________ DomainManager.me.....buy this premium personalized name on Bido auction: http://www.bido.com/Auction?name=domainmanager.me

03-03-2009, 01:26 AM	#100 (permalink)
Tribulatio NamePros Supporter Join Date: Sep 2008 Location: Switzerland Posts: 868 Follow @NameTactic	This morning (European time), they are still down with the same message. It has now been more than 36 hours. If it continues like that for several days, I guess this thread will become a discussion about the best substitute registrar.... (I have always been very pleased with Namecheap, but they still remain resellers - I do anyway keep about a third of my domain names with them; I am currenty testing Rebel.com, which is reported to be reliable, but I prefer Dynadot's interface.) Like everybody, I would be very tolerant of Dynadot's downtime if only a clearer explanation was provided about their problem. __________________ Name Tactic - Selling Quality Domain Names Name Tactic on Twitter Religio.name - Religious and Religion Related Domain Names

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