Oversee Lays Off 10% of Staff -Company VP Explains Move to DN Journal
Oversee.net, parent company of DomainSponsor, SnapNames and Moniker, announced a 10% reduction in its workforce due to declining conditions in the general economy. Oversee VP Mason Cole commented on the layoffs at DNJournal.com:
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Hmm --- I've been hearing about slow, steady degradation of customer support at Moniker; I personally have never had much problems, but haven't requested support for a year or more. I've always been disappointed with snapnames support --at least regarding their seller's auction; two requests twelve months apart with no response. I think oversee is becoming enamored with being "big time" domainers (organizing live auctions and rubbing shoulders with their corporate peers), and are losing their ability to supply quality domainer products.
I think this layoff is less likely a restructuring to be competitive, but more like a necessary cost of their latest priorities (glamour over substance).
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Did you expect the CEO to get laid off? Upper management runs the company and probably owns alot of it. The people down low can probably work harder and fill in the missing positions whilst some of the middle management is probably overlapping or unneccessary.
My point was that customer service is already poor with the people they had, let alone with less people. I worked for a company that "consolidated" much like this and all it lead to was a bunch of overworked, underpaid, angry CSRs answering customer phone calls. To say the least, the company ended up losing a few of its major clients and had to "consolidate" further...
I understand the economics behind it, with the economy the way it is, it isn't unexpected. I'm just saying, if they're cutting CSRs, it's not good for anyone involved.
