MoneyBookers - any buyer protection?
 

Hello all,
I know that MoneyBookers is starting to be preferred (amongst domainers) over PayPal (and with good reason - PayPal are absolutely awful).

However I've been checking around and, from what I can tell, there's absolutely zero protection for buyers when using MoneyBookers?

I mean, sellers have the whole "no chargeback" thing, but am I right in saying that buyers (if they don't receive goods) have little chance of getting their money back?

I understand MoneyBookers do an Escrow service, but that's not always practical to use.

Many thanks,
Tristan Perry

Quote:

13.2. The Financial Ombudsman Service applies to Moneybookers' e-money scheme. Customer may refer complaints that are eligible to be referred to the Financial Ombudsman Service to the Financial Ombudsman if a matter cannot be resolved in accordance with Moneybookers' standard complaint handling procedures. Information regarding our internal complaint handling procedures and the Financial Ombudsman Service can be requested by contacting Moneybookers’ customer service department.

http://www.moneybookers.com/app/help.pl?s=terms

all i know is if someone have been scammed as a buyer they can report the complaint on http://www.moneybookers.com/app/help.pl?s=contact

Thanks for the information weblord :) Do you know what the success rate is of getting your money back if/when scammed?

Because for PayPal it's near 0% (for domains), I'm just wondering how much better MoneyBookers is :)

these questions are hard to answer and speculate since i never been scammed before since I always use moneybookers to sell not to buy. the only way to know is if someone have been scammed before as a buyer on mb then buyer can try the customer service department and let's see if mb's claims on customer support is ok.

Originally Posted by tristanperry

Thanks for the information weblord :) Do you know what the success rate is of getting your money back if/when scammed? Because for PayPal it's near 0% (for domains), I'm just wondering how much better MoneyBookers is :)

That's fair enough - thanks for the help :)

MoneyBookers does seem pretty good, especially considering they have their own Escrow service.

that's another plus for them as i can see.

The only reason that MB is becoming more popular around domainers is that it doesn't actually have a "buyer protection" can also be referred as "scammer protection".
The whole point is that buyers can not reverse the payments after they received the domain/goods, that's why MB is good and that's why scammers will NEVER want to use MB.
So if you have someone saying that they will not use MB under any circumstances, watch out...

Originally Posted by shreder

So if you have someone saying that they will not use MB under any circumstances, watch out...

Good advice, rep added

I've been using moneybookers for over a year now and find them just as good as the paypal or even better. It's just that MB is not that acceptable as PP but slowly coming around.

Originally Posted by tristanperry

Because for PayPal it's near 0% (for domains), I'm just wondering how much better MoneyBookers is :)

If MoneyBookers get ur money back in over 1% of cases, that is better then 0% :cool:

I like MB better than Paypal. The fees are much better. Here in the US, it only costs $2.84 to transfer to your bank account. Saves you a lot of money with larger sums compared to using Paypal.

Originally Posted by Bill

I like MB better than Paypal. The fees are much better. Here in the US, it only costs $2.84 to transfer to your bank account. Saves you a lot of money with larger sums compared to using Paypal.

Maybe I'm missing something, but transferring to my bank from PayPal has always been free?

Albeit, I'm starting to use MB too, so far so good.

Thanks for the further comments all :) Yep, MoneyBookers does seem better.

I was recently looking at buy something from someone (not domains, but still a virtual good) for $xxx, and whilst they would accept MoneyBookers, they wouldn't accept MoneyBookers Escrow... which put me off a bit (well, a lot).

Either way though, MoneyBookers does seem much better than PayPal :) The former actually has competent support staff, too!

Originally Posted by Bill

I like MB better than Paypal. The fees are much better. Here in the US, it only costs $2.84 to transfer to your bank account. Saves you a lot of money with larger sums compared to using Paypal.

Paypal, and I think Moneybookers are free to transfer to bank account, fee is for withdrawal to credit card...
It's 2 Euros in Paypal and 2,78$ in Moneybookers (for me at least)