Jon,
As explained to you on the helpdesk, there were several issues here:
1) Your email was not working; you were sending live help offline messages, we replied to all of them repeatedly, yet you did not reply back. We finally found an old alternate email address you used, and managed to contact you there. As always, the FIRST rule of thumb is to make sure your email is working with our systems. Sending from gmail, hotmail or yahoo is usually a safe bet, since these services are used by many of our customers and known to work well most of the time.
2) You used outdated nameservers that were discontinued over
3 years ago!. We did send multiple newsletters, and announcements for accounts on the same server as you; most recently, there was a notice in mid-May when we noticed accounts like yours still using wrong nameservers.
3) There is rarely, if any, downtime with our services for that long of a period; the first place to check is our forums, at
http://forums.polurnet.com, where other customers are present. If you don't notice anything, then the issue is 99% on your side. Typically, issues we've seen are firewall blocking rules, ISP issues, wrong nameservers and expired domain names.
4) Giving a misleading subject like "polurnet hosting down" is really silly, since we have more than 25 shared/reseller servers... not including dedicated server customers, VPSs, Windows Hosting, etc. In all likelihood, not all servers are down at any point in time, unless the whole world experienced a major catastrophe at the same time. In fact, our main site has had uptime of 100% over the past 6 months at minimum. So, surely no one else would be in the same boat unless they share the same server as you... again, based on the above, this was NOT the case this time
Hope this clarification helps. I'm sure the NP mods will soon clear this thread of all the misleading and generic comments now that the situation is really known.
Remember folks, if you are the OP, it is common courtesy to update the thread when your situation is resolved! This forum is not just for one-time complaints, you know...
