Hi Sam,
Thanks for opening the thread. Interesting to see that all the 'new' companies haven't worked out for you.
I think it is indicative of a market where each portfolio has different needs and it is important to test around and see what suits your domains best. I know of plenty of ND customers who were unhappy at Bodis and vice versa. From what I can tell on NP and forums elsewhere, we have our lovers and haters, but with over 30,000 accounts, many of whom have been with us for over 2 years, and over 5 million listed domains, we do our utmost to serve those portfolios that do well with us as effectively as possible.
I think that any new company starting up (ourselves included) feels that entering into this market is easier than it really is and the amount of work needed to get things going and maintaining a high level looks far easier from the outside
From my perspective, I can empathise with the ups and downs, good press and bad. We know from almost three years' experience that there are almost always domains in every portfolio which do better on ND than elsewhere and we encourage people who do better elsewhere not to keep their domains with us. We want happy customers and do our best to support domainers in testing their portfolio to maximise revenue. It is in our opinion the only way that all parties can win. Satisfied customers are usually those who earn most!
I'd appreciate to hear any comments in this 'official' thread, but I'd like to state now that if there are any individual problems / threads should be started outside of this one to ensure it is not overseen.
Ed
