That had me laughing out loud.
Thanks for your input. Luckily I have not experienced much of this. However, my work deals with many overseas clients (lots of Japanese and Spanish) and I gotta tell you, some of their directions can be less than understandable. And for some reason lots of them forget what features we've sold them.
You bring up a good point about the support being mission critical. Ongoing maintenance is key and while providing these clients the ability to manage content themselves, we are going to welcome any incoming work and "upsell" as much as possible. The maintenance department at my
current work brings in a large chunk of our company's income, so we are going to try to recognize this fact and plan accordingly.
