| NamePros Member Location: Australia Join Date: Jul 2005 | The question moniker needs to ask themselves is does this contract make them money or not. While it may prevent the odd run around of the auction process, it appears to be costing them considerable good will.
The problem moniker faces is they can see when a customer sneaks out of paying a commission, but they can't measure how many customers they are losing because of this contract. This makes it very hard for them to get the balance right between protecting their auction process and attracting new customers. This is something I spend a lot of time thinking about in my business and there are no easy answers.
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