1and1.com seriously has the worst customer service... - Page 3

Monolith · 10-26-2005, 01:40 AM

Well, most of the domains ive got at 1&1 are ones i plan on hanging on to/developing, anyway.

floatingworld · 11-19-2005, 04:43 PM

Finally got a delete contract on my final domain and now hope that 1and1 is out of my life. The lesson seems to be that if you leave either deletion or transfer of a listed domain to the last month of registration you will more than likely fail in your attempt and get renewal charges from 1and1. Best if you have a number of domains to start transferring or deleting with the maximum time available and certainly not less than 2 months, 3 months or more even better.

dgridley · 11-19-2005, 04:53 PM

I finally cancelled all my domains with them as well.. believe me, short of an exorcism, it was the worst experience I've ever had in dealing with a registrar!

11-19-2005, 05:20 PM

Hey, look, it's 3-dgridley.

Does this mean that we can safely assume that 1and1 does not receive your "Good Domainkeeping" certificate of approval, dg?

Really popped in just to give you the

on the AV

Must say that it's a huge improvement over the photo of that crazy looking dude that you used to have up there.

brewmonkey · 11-19-2005, 09:32 PM

I have to say that my experience with 1and1 has been 180 of what everyone is describing. When my card was maxed and they needed to renew 37 domains they sent me a rather polite email letting me know what was going on. When I told them it was the only one I had and would need to wait 21 days for the billing cycle to clear my limit (I pay the balance at the end of the month) they would then have their money. They told me no worries and on the date we agreed upon they charged me the amount due.

While I agree their customer service at times is crap overall I am quite happy with them.

leviathon · 11-19-2005, 09:37 PM

Well you're not the only one tired of their services. I am so glad I took your advice before it's too late. Thanks

dgridley · 11-19-2005, 09:43 PM

Yeah, they finally sent that guy back to County General to finish out his "R&R" in the padded room..

Originally Posted by Grrilla

Must say that it's a huge improvement over the photo of that crazy looking dude that you used to have up there.

ZeroBomb · 11-19-2005, 09:51 PM

Hmm I was actually going to buy some hosting from them, guess not

jehnidiah · 11-19-2005, 10:38 PM

I've now been turned into the "collection agencies," actually, twice. Heh, I'm looking forward to this battle, actually.

floatingworld · 11-20-2005, 06:44 AM

Originally Posted by jehnidiah

I've now been turned into the "collection agencies," actually, twice. Heh, I'm looking forward to this battle, actually.

I would suggest that (if you have not done so already) you warn your bank/cc provider in advance of the collection agency making a move. It is better not to have your credit rating affected if possible....

11-19-2005, 04:53 PM	#53 (permalink)
dgridley NamePros Legend Join Date: Jul 2004 Location: SW Missouri Posts: 18,342 Follow @davew3b	I finally cancelled all my domains with them as well.. believe me, short of an exorcism, it was the worst experience I've ever had in dealing with a registrar! __________________ davew3b tumblr blog \| davew3b posterous blog

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10-26-2005, 01:40 AM	#51 (permalink)
Monolith NamePros Regular Join Date: Oct 2005 Posts: 265	Well, most of the domains ive got at 1&1 are ones i plan on hanging on to/developing, anyway.

11-19-2005, 04:43 PM	#52 (permalink)
floatingworld dawnofthefloatingworld Join Date: Feb 2005 Location: nightlesscity Posts: 3,413	Finally got a delete contract on my final domain and now hope that 1and1 is out of my life. The lesson seems to be that if you leave either deletion or transfer of a listed domain to the last month of registration you will more than likely fail in your attempt and get renewal charges from 1and1. Best if you have a number of domains to start transferring or deleting with the maximum time available and certainly not less than 2 months, 3 months or more even better.

11-19-2005, 05:20 PM	#54 (permalink)
Grrilla Guest Posts: n/a	Hey, look, it's 3-dgridley. Does this mean that we can safely assume that 1and1 does not receive your "Good Domainkeeping" certificate of approval, dg? Really popped in just to give you the on the AV Must say that it's a huge improvement over the photo of that crazy looking dude that you used to have up there.

11-19-2005, 09:32 PM	#55 (permalink)
brewmonkey NamePros Regular Join Date: Oct 2005 Posts: 240	I have to say that my experience with 1and1 has been 180 of what everyone is describing. When my card was maxed and they needed to renew 37 domains they sent me a rather polite email letting me know what was going on. When I told them it was the only one I had and would need to wait 21 days for the billing cycle to clear my limit (I pay the balance at the end of the month) they would then have their money. They told me no worries and on the date we agreed upon they charged me the amount due. While I agree their customer service at times is crap overall I am quite happy with them.

11-19-2005, 09:37 PM	#56 (permalink)
leviathon NamePros Regular Join Date: Sep 2005 Location: Canada Posts: 683	Well you're not the only one tired of their services. I am so glad I took your advice before it's too late. Thanks

11-19-2005, 09:51 PM	#58 (permalink)
ZeroBomb NamePros Member Join Date: Apr 2005 Posts: 25	Hmm I was actually going to buy some hosting from them, guess not

11-19-2005, 10:38 PM	THREAD STARTER #59 (permalink)
jehnidiah NamePros Regular Join Date: Aug 2004 Posts: 962	I've now been turned into the "collection agencies," actually, twice. Heh, I'm looking forward to this battle, actually.

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